Account Manager

Account Manager/Customer Relations Manager

Qualifications:      

• Technical qualification (HNC or equivalent) preferred, but qualification by experience accepted.
• Valid full EU driving license or equivalent.

Experience (number of years, seniority level, nature): 

• At least 3 years’ experience in technical support of refractory product categories, with a sales bias.
• Good general knowledge of the iron and steel business and refractory competition.
• Proficient in using ICT equipment and systems, particularly Microsoft office programmes.

Expertise areas:    

• .Ability to meet new people, either in person or via telephone, and quickly establish rapport. 
• Ability to present technical issues both in 1:1 and 1:many environments.
• Team player; ability to effectively communicate and work together with people in a matrix environment, and ability to gain support from team members in other functions and departments. 
• Self-starter; able to work independently and provide supervision and guidance when required to more junior sales engineers.
• Must be willing and able to travel with occasional nights away.