Account Manager

Job Description – Account Manager (Building Services)

Location: Head Office – Moorgate, London
Salary: £85,000 per annum
Job Type: Full-time, Permanent

About the Role

We are seeking an experienced Account Manager to join our Building Services team, based at our Head Office in Moorgate. This is a key client-facing role responsible for managing strategic accounts, ensuring exceptional service delivery, and driving operational performance across a portfolio of commercial properties.

The successful candidate will have a strong technical understanding of building services, with an electrical background preferred, although candidates with a mechanical background will also be considered.

Key Responsibilities

• Manage a portfolio of key client accounts, maintaining strong, long-term relationships.
• Act as the primary point of contact for clients, ensuring service levels are consistently achieved.
• Oversee the delivery of planned and reactive maintenance across multiple sites.
• Work closely with engineering, operations, and support teams to ensure contracts are delivered safely, efficiently, and within budget.
• Monitor KPIs, SLAs, and contractual compliance, implementing improvements where required.
• Lead regular client meetings, producing reports and presenting operational performance.
• Identify opportunities for additional works and support business growth.
• Manage financial performance, including budgets, forecasting, and cost control.
• Ensure compliance with all relevant health and safety legislation and company procedures.
• Support mobilisation of new contracts and continuous improvement initiatives.

Candidate Requirements

Essential

• Minimum Level 3 qualification in Electrical Engineering (preferred).
• Candidates with a Level 3 Mechanical qualification and strong building services experience will also be considered.
• Demonstrable experience managing building services or FM contracts.
• Strong client relationship and stakeholder management skills.
• Commercial awareness with experience managing budgets and contract performance.
• Excellent communication and organisational skills.
• Good understanding of statutory compliance and health & safety requirements.
• Proficient in Microsoft Office and CAFM systems.

Desirable

• Experience within commercial building maintenance or facilities management.
• IOSH Managing Safely or equivalent.
• Previous experience managing large corporate or critical environment contracts.

What We Offer

• Salary of £85,000 per annum
• Company pension
• Annual leave plus bank holidays
• Professional development and training opportunities
• Career progression within a growing organisation
• Collaborative and supportive working environment
• Central London head office location in Moorgate

Apply

If you have a strong technical background in building services, enjoy developing client relationships, and have a proven track record in contract and account management, we would welcome your application.