Account Manager

As an Account Manager, you'll manage a portfolio of ecommerce and retail clients, acting as their trusted advisor while ensuring excellent service delivery and customer satisfaction. You'll identify opportunities to grow existing accounts, conduct business reviews and work closely with internal teams to drive retention, profitability and long-term client success.

Client Details

This company is rapidly growing international fulfilment and logistics provider that helps ecommerce and retail brands scale through warehousing, order fulfilment, international shipping and supply chain solutions. With operations across the UK, Europe and the US, the business combines logistics expertise with technology to support ambitious brands as they grow.

Description

• Manage and nurture relationships with existing clients to ensure satisfaction and retention.
• Identify and pursue opportunities to expand business within the client base.
• Act as the primary point of contact for clients, addressing queries and resolving issues promptly.
• Collaborate with internal teams to ensure client needs are met effectively and efficiently.
• Prepare and deliver reports on account performance and client feedback.
• Stay updated on industry trends and provide insights to clients where relevant.
• Ensure compliance with company policies and procedures in all client interactions.
• Contribute to the development of strategies to improve client satisfaction and retention.

Profile

A successful Account Manager should have:

• Proven experience in account management or a related field within the transport and distribution industry.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Analytical skills to assess account performance and identify growth opportunities.
• Ability to manage multiple clients and priorities effectively.
• Confident presenting/hosting meetings and dealing with senior stakeholders.
• Commercially minded, with an understanding of retention, growth and margin.
• Team-oriented and comfortable working in a fast-growing environment.

Job Offer

• Competitive salary ranging from £37,500 to £40,000, dependent on the level of experience.
• Great commission and bonuses with an opportunity to overachieve.
• Based in Christchurch, providing a convenient location for work.
• Join a business experiencing significant growth and international expansion.
• Opportunity to take ownership of key customer relationships and influence account performance.
• Clear focus on relationship management, retention and account growth rather than cold new business sales.
• Supportive and collaborative working environment with strong onboarding and training.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.