Account Manager in Southampton, Hampshire

POSITION: Account Manager – Multi-site Cleaning

SALARY: £60,000 plus bonus, company car.

LOCATION: Southampton & surrounding areas

Our client is an award-winning UK facilities provider offering services including cleaning, security, and catering. With over 50 years’ industry experience, they deliver national solutions while maintaining local quality and value across all contracts.

Due to ongoing growth and new contracts, they seek an Account Manager for a regional food & department store retailer with several locations across the south coast in Hampshire.

Reporting to the National Operations Director you will have key responsibilities that include: -

• Manage daily client services to meet delivery schedules and wage budgets.
• Perform bi-monthly site inspections, address issues, and share updates with clients.
• Communicate KPIs to the team, coordinate site visits with clients and leadership.
• Prepare quotes and ensure accurate costing.
• Report meetings and follow-up actions both externally & internally
• Achieve client KPI’s through team coordination and performance management.
• Handle recruitment, training, coaching, and disciplinary processes per company policy.

Candidates’ background & experience: -

• Multi-site cleaning management essential
• Strong client relationship skills and has experience working with a managing agent.
• Retail experience would be a benefit
• Successful and proven experience in the delivery of a highly responsive service in a customer driven environment (Hands on, time flexible)
• Focussed and committed attitude to work, with strong accountability for ensuring the Teams within their remit perform consistently well
• Excellent organisational skills, with experience of proactive, flexible thinking / operating to ensure key requirements are consistently met
• Full UK driving licence

This is an immediate vacancy & interested candidates should forward their CV in strictest confidence to Paul Davidson.