Account Manager in Manchester, Greater Manchester
Posted by Pertemps SSDC DDT
£35,000 a year
Manchester · Permanent
Manchester | Hybrid Working (3 Days in the office)
£35,000 Basic Salary + £15,000 Bonus (OTE £50,000)
Permanent | Monday-Friday | 37.5 Hours per Week
We're looking for a commercially minded Account Manager to join a growing and high-performing team within one of the UK's most exciting businesses operating in the automotive sector.
This is a relationship-driven role focused on managing and developing a portfolio of dealership partners, helping them maximise the value they receive from the platform while identifying opportunities for growth. You'll act as a trusted advisor to your clients, building strong long-term relationships, delivering insight-led recommendations, and ensuring a first-class customer experience.
Key Responsibilities
- Build and maintain strong relationships with a portfolio of dealership partners, becoming a trusted point of contact and advisor
- Gain a deep understanding of each client's business, objectives, challenges and performance to deliver tailored recommendations
- Conduct regular account reviews and performance discussions via phone and video calls
- Analyse customer performance data and provide actionable insights to help partners maximise ROI and platform engagement
- Manage the onboarding and training of new dealership partners, ensuring a seamless customer experience from day one
- Identify opportunities to grow existing accounts through the adoption of additional products, services and strategic initiatives
- Take ownership of customer retention, satisfaction and commercial performance across your portfolio
- Work closely with internal stakeholders and Partner Success teams to ensure client objectives are delivered effectively
- Proactively address client challenges, resolve issues and drive continuous improvement across the customer lifecycle
- Proven experience in an Account Management, Client Services, Customer Success or Relationship Management role
- Strong communication and stakeholder management skills, with the ability to build credibility at all levels
- A consultative approach with a genuine passion for understanding customer needs and delivering value
- Experience managing and growing existing client relationships while identifying opportunities for further business growth
- Commercially aware, with the ability to balance customer satisfaction and business performance
- Self-motivated and organised, capable of managing multiple priorities and accounts effectively
- Strong analytical skills with the ability to interpret performance data and turn insights into actions
- Collaborative team player who enjoys working cross-functionally to achieve shared objectives
- Resilient, adaptable and comfortable operating in a fast-paced environment
- Experience using CRM systems and Microsoft Excel or Google Sheets
- Automotive or digital marketplace experience would be advantageous but is not essential
- Hybrid working with 3 days per week in the Manchester office
- Clear progression opportunities within a rapidly growing business
- Ongoing training, coaching and development
- Flexible and people-focused working culture
- Wellbeing and support initiatives
- Regular company socials and team events
- Opportunity to join an innovative, fast-paced and high-performing commercial team
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