Account Manager
Talentmark
The salary is around £28,000-£34,000 per annum.
The Company:
Our client are a Pharma manufacturing company who produce, import, and distribute bespoke medicines (Specials), and CBPMs (Cannabis-Based Products for Medicinal Use).
Your main duties will be:
- Manage the end-to-end customer journey from onboarding to retention.
- Act as the primary point of contact for a portfolio of clients.
- Liaise with customers to ensure timely and effective communication regarding orders, services and inquiries.
- Collaborate across departments to ensure a seamless customer experience.
- Maintain accurate records and provide regular reports to management.
- Degree in scientific, pharmaceutical or quality-related discipline.
- Minimum of 3 years experience in a customer success, account management or customer-facing role.
- Flexibility to travel across the UK and Ireland.
- Experience in a GMP, pharmaceutical, specials or other regulated environment.
- Knowledge of Specials Manufacturing regulatory requirements and MHRA guidance.
It is essential that applicants hold entitlement to work in the UK. Please quote job reference (phone number removed) in all correspondence.
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