Account manager in GB

Account Manager

Salary: £80,000 - £85,000 per annum

Location: 6 Gracechurch Street, London, EC3V 0AT

Working Pattern: Monday – Friday, 08:00 – 17:00

Hours: 40 hours per week

Role Overview

An exciting opportunity has arisen for an experienced Account Manager to join Jaguar Building Services, a leading building services and facilities management provider specialising in the operation and maintenance of prestigious commercial buildings across London.

The successful candidate will take responsibility for overseeing the day-to-day delivery of facilities management services, managing client relationships and ensuring the effective operation and maintenance of the building. Working closely with engineering teams, contractors and clients, the Account Manager will ensure service delivery meets agreed standards, statutory requirements and customer expectations.

This role would suit an experienced Facilities Management Account Manager or Contract Manager with a strong background in building services, ideally within a commercial or corporate environment. The successful candidate will be confident managing teams, overseeing contract performance and developing strong client relationships.

Key Responsibilities

• Oversee the day-to-day delivery of facilities management and building services operations.
• Manage and develop client relationships, acting as the main point of contact for customer queries and operational matters.
• Lead and support site-based engineering teams, ensuring maintenance activities are delivered effectively.
• Oversee planned preventative maintenance (PPM) and reactive maintenance programmes, ensuring works are completed within agreed timescales.
• Monitor service delivery and contract performance, ensuring agreed KPIs and SLAs are consistently achieved.
• Ensure the building's mechanical, electrical and public health systems are maintained to a high standard.
• Coordinate contractors and subcontractors, ensuring works are completed safely and in line with contractual requirements.
• Monitor budgets, operational costs and financial performance, ensuring effective commercial management of the account.
• Oversee statutory compliance, health and safety procedures and building maintenance documentation.
• Identify opportunities to improve service delivery, operational efficiency and overall building performance.
• Manage client meetings, prepare performance reports and provide regular updates on maintenance activities and outstanding works.
• Manage escalations, resolving operational issues and ensuring minimal disruption to building operations.
• Support the delivery of improvement works, maintenance projects and building upgrades where required.
• Promote high standards of customer service, communication and teamwork across the site.

Experience & Qualifications

The successful candidate is likely to have:

• Previous experience in an Account Manager, Contract Manager or Senior Facilities Management position.
• Strong experience working within facilities management, building services or commercial building maintenance.
• A good understanding of mechanical, electrical and public health building services.
• Experience managing engineering teams and overseeing contractors and subcontractors.
• Knowledge of planned preventative maintenance (PPM), reactive maintenance and statutory compliance.
• Experience managing client relationships and delivering high levels of customer satisfaction.
• Understanding of contract performance, KPIs, SLAs and financial management.
• Strong knowledge of health and safety requirements within a facilities management environment.
• Excellent communication, leadership and organisational skills.
• A proactive approach with the ability to manage multiple priorities, resolve issues and drive continuous improvement.

If you feel this is the position you are looking for, please do not hesitate to apply or contact me on (url removed) or call (phone number removed) for more details.

Callum Thomas

Recruitment Consultant

TDA Telecoms