Account Manager in Candlewick, Greater London

Account Manager – Building Services

Location: City of London
Salary: £80,000 – £85,000 per annum
Working Hours: 40 hours per week
Working Pattern: Monday to Friday, 08:00 – 17:00

The Opportunity

We are looking for an experienced and driven Account Manager to join our team, based at a prestigious site in the City of London.

This is an exciting opportunity for a customer-focused professional to take responsibility for managing a key client relationship, ensuring the successful delivery of services and maintaining high standards of service, communication and operational performance.

The successful candidate will act as a key point of contact for the client, building strong working relationships and ensuring that service expectations are consistently met.

Key Responsibilities

• Manage and develop the day-to-day client relationship.
• Act as the primary point of contact for client queries and operational matters.
• Ensure services are delivered in line with agreed expectations and contractual requirements.
• Monitor service performance and identify opportunities for continuous improvement.
• Work closely with operational teams to ensure effective service delivery.
• Manage client expectations and ensure issues are addressed promptly and professionally.
• Support operational planning and coordinate activities where required.
• Maintain regular communication with key stakeholders.
• Take part in the escalation process, providing support outside normal working hours where required.

Working Requirements

• 40 hours per week.
• Standard working hours of 08:00 – 17:00.
• Out-of-hours involvement dependent on escalation requirements.
• Participation in the emergency escalation procedure as required.
• Building shutdown participation is not required.

Salary & Benefits

• Salary of £80,000 – £85,000 per annum.
• Annual leave in accordance with standard JBS terms and conditions.
• 40-hour working week.
• Monday to Friday working pattern.

The Ideal Candidate

The ideal candidate will be an organised, commercially aware and confident Account Manager with strong communication and relationship-management skills.

You will be comfortable managing client expectations, coordinating operational teams and taking ownership of service delivery. The ability to build trust with clients, resolve issues effectively and maintain a proactive approach will be essential to success in this role.

If you are an experienced Account Manager looking for an opportunity to manage a key client relationship within a prestigious City of London location, we would be keen to hear from you.