Account Manager

Account Manager

Peterborough

£30,000 – 35,000

Our client  are a leading business who focus and work with companies that design and manufacture their own  products. Our client work with them to specify, source and supply reliable power solutions, backed by expert advice and dedicated customer support.

We are looking for someone who enjoys building relationships, asking the right questions and becoming a trusted contact for our customers.

This isn't a high-pressure sales role.

It's about understanding your customers, planning ahead with them and making sure they always receive the service they expect.

Benefits

You'll receive:

• Company bonus scheme
• 25 days holiday plus bank holidays
• Your birthday off after one year's service
• Earn up to five extra days' annual leave with length of service.
• Company pension
• Free on-site parking
• Career development opportunities

What you'll be doing

You'll become the main point of contact for a portfolio of existing customers.

Rather than simply processing orders, you'll take the time to understand:

• Their products
• Their industry
• Their manufacturing plans
• Their purchasing patterns
• Future projects
• Forecast requirements

You'll speak with customers regularly, helping them manage their call-off agreements, discussing upcoming demand and making sure they have the right products available when they need them.

You'll work closely with purchasing, sales and marketing to deliver an excellent customer experience.

Day-to-day responsibilities

• Build strong relationships with existing customers.
• Learn how each customer's business operates.
• Produce accurate order forecasts.
• Keep regular telephone contact with customers.
• Discuss new projects and future opportunities.
• Introduce suitable products when appropriate.
• Update customers on lead times and pricing.
• Monitor outstanding balances.
• Keep CRM records accurate and up to date.
• Take ownership of your customer portfolio.

If this role sounds of interest to you please contact Fraser.