Account Services Manager

Account Services Manager

Location: South Bank, Lincolnshire
Salary: £29,000 - £32,000 DOE
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 07:30am - 4:30pm, Hybrid option

About the Role

As our business continues to grow, we are looking to appoint a proactive and customer-focused Account Services Manager to become a key member of our South Bank Sales Team in Lincolnshire.

Reporting directly to the Sales Director, this is an exciting opportunity for an ambitious individual who enjoys building long-term client relationships, driving account growth, and delivering exceptional service. You will play a key role in developing existing customer partnerships while supporting business development initiatives and ensuring operational excellence across your accounts.

This is a highly client-facing role that requires regular travel to customer sites across the region. The successful candidate will be commercially aware, highly organised, and confident in managing multiple priorities within a fast-paced environment.

Key Responsibilities

• Act as the primary point of contact for a portfolio of clients.
• Build, develop, and maintain strong long-term client relationships. Conduct regular client visits, service reviews, and business development meetings.
• Identify opportunities to increase revenue and expand existing service offerings. Support new business opportunities through relationship building and account development.
• Ensure client requirements are fully understood and delivered effectively.
• Manage the onboarding process for new clients and workforce mobilisation.
• Coordinate with internal teams to ensure service levels and KPIs are consistently achieved.
• Handle client queries, concerns, and escalations in a professional and timely manner.
• Produce accurate reports and maintain up-to-date client records.
• Monitor account performance and identify areas for continuous improvement.
• Support recruitment, induction, and workforce planning activities where required.
• Maintain excellent communication with clients, candidates, and colleagues at all times.

About You

Essential Skills & Experience

• Strong client relationship management and account development skills.
• A customer-focused approach with the ability to build trust, credibility, and long-term partnerships.
• Strong business development and commercial awareness.
• Experience identifying growth opportunities within existing accounts.
• Excellent organisational and time management skills.
• Strong administration and reporting abilities.
• Professional communication skills, both written and verbal.
• Ability to manage multiple priorities within a fast-paced environment.
• A flexible approach to working hours to support client onboarding and operational requirements when necessary.
• Full UK Driving Licence.
• Access to your own vehicle.

Desirable Skills & Experience

• Experience within account management, business development, customer service, or client services roles.
• Previous experience within recruitment, staffing, logistics, industrial services, or workforce management environments.
• Experience managing multiple customer accounts simultaneously.
• Familiarity with KPI reporting, service reviews, and performance management.
• CRM or recruitment database experience.

Personal Attributes

• Professional and presentable.
• Self-motivated and proactive.
• Commercially driven and results-focused.
• Solution-focused with a positive attitude.
• Reliable and dependable.
• Able to work independently and as part of a team.
• Committed to delivering outstanding customer service.

What We Offer

• Competitive salary of £29,000 - £32,000 depending on experience.
• Career progression opportunities within a growing business.
• Ongoing training and professional development.
• Generous holiday entitlement.
• Company pension scheme.
• Mileage reimbursement for business travel.
• Company mobile phone and laptop.
• Supportive and collaborative working environment.
• Employee Assistance Programme (EAP).
• Company events and team activities.
• Varied and rewarding role with autonomy and responsibility.
• Opportunity to build long-term client relationships and make a genuine impact on business growth.

Additional Information

This role involves extensive travel to client sites across the region, and mileage expenses will be reimbursed.

The successful candidate must hold a full UK Driving Licence and have access to their own vehicle.

Success in this role will be measured through client retention, customer satisfaction, service delivery standards, account growth, workforce fulfilment, and the development of long-term client partnerships.

Why Join Prestige Recruitment Specialists?

At Prestige, we don't just offer a role - we offer a career. You'll be trusted, supported, and empowered to make a real impact while being part of a collaborative team that genuinely values its people.

If you are interested in the above role, please send your cv and covering letter to (url removed)