Account Specialist

Location: Kings Hill / Hybrid

Salary/package:  £29,000 per annum

Contract type:  Permanent

Hours: Full time, 37 hours per week

As an Account Specialist, you'll be responsible for managing and growing your own portfolio of education and public sector customers, helping them access the right procurement solutions for their digital and print requirements. You'll build lasting relationships, provide expert guidance and support customers throughout their procurement journey, becoming a trusted point of contact for their needs.

This role would suit someone with experience in account management, customer relationships or business development who enjoys working independently and taking ownership of their own success. If you're looking for a long-term career where you can develop your portfolio, build strong customer partnerships and be recognised for your results, this could be the perfect opportunity.

Procurement Services, part of Commercial Services Group (CSG) is a market leading procurement services business, and our focus is on providing compliant routes for the UK public sector to procure products and services from local, national and global suppliers.

Working across all public sector verticals, our teams support buyers from local authorities, central government bodies, NHS trusts, educational establishments and many others, in identifying their procurement needs and offering a compliant framework to deliver on their requirements.

You will play a key role in helping education and public sector customers access compliant procurement solutions, ensuring they receive the advice, support and supplier options needed to make informed decisions.

This is a role where relationship building, commercial awareness and customer focus are essential, with responsibility for developing and growing a portfolio of customers while supporting the continued success of our digital services offering.

• Managing a portfolio of customer accounts and maintaining high levels of retention and engagement.

• Building relationships with schools and public sector organisations to understand their procurement requirements.

• Advising customers on suitable framework solutions and available supplier options.

• Preparing quotations and helping customers identify the most appropriate solutions for their needs.

• Developing new business opportunities within your allocated customer base and geographical area.

• Growing a pipeline of opportunities through proactive customer engagement and account development.

• Managing customer enquiries and resolving issues effectively.

• Maintaining accurate customer records and activity using internal systems.

• Providing regular reporting on sales activity, pipeline performance and account growth.

• Proven experience in account management, business development, sales or customer relationship management.

• A track record of building and growing customer relationships.

• Strong communication, listening and relationship-building skills.

• The ability to identify customer needs and recommend appropriate solutions.

• Experience working towards targets and managing a pipeline of opportunities.

• Excellent organisational skills and attention to detail.

• Confidence when speaking with customers by telephone and video call.

• Good working knowledge of Microsoft Excel, Word and PowerPoint.

• A self-motivated and proactive approach with the ability to work independently.

• Experience working with schools, education settings or public sector customers would be advantageous but is not essential

• Salary of £29,000 per annum.

• Commission opportunity of up to £8,000 per year for achieving annual targets.

• 25 days annual leave, rising to 27 after four years.

• Birthday Day Off.

• One concessionary day during the Christmas period.

• Pension scheme with employer contribution.

• Life assurance cover.

• Access to Learning & Development opportunities via our CSG Academy.

• Hybrid working with 2 days per week in the office and 3 days working from home.

CSG is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.