Admin and Customer Service Manager

PS Ltd is recruiting for an experienced Administration & Customer Service Manager to join a busy and growing business in Mansfield.

Location: Mansfield

Salary: £38,000 - £40,000 DOE

Hours: Monday to Friday, 8:00am - 5:00pm

Key Responsibilities

• Manage and develop the administration and customer service team
• Oversee workload planning, scheduling and resource allocation
• Ensure efficient processing of all new and existing work instructions
• Monitor KPIs, performance and service levels
• Manage customer complaints and escalations through to resolution
• Produce operational and performance reports for senior management
• Drive process improvements and operational efficiencies
• Support financial reporting, WIP management and cost control
• Build strong relationships with customers, clients and stakeholders

Requirements

• Previous experience managing administration and/or customer service teams
• Strong leadership and people management skills
• Experience managing workloads, KPIs and service levels
• Excellent organisational and problem-solving abilities
• Confident handling customer complaints and escalations
• Strong IT skills, including Microsoft Office
• Customer-focused with a commitment to delivering high service standards

To apply for the Admin and Customer Service Manager role, please do so online and a member of the team will be in touch!