Administrative Officer - Newton Aycliffe Magistrates Court

Join Our Client as an Administrative Officer (Band E) - Newton Aycliffe

Pay - £12.86 per hour

Temporary assignment until March 2027

Must be able to pass a basic DBS and have valid right to work

Location - Newton Aycliffe Magistrates Court

Are you organised, detail-oriented, and passionate about supporting justice services? Our client, a reputable government organisation, is hiring for a dedicated Administrative Officer to play a vital role in ensuring smooth court operations and excellent stakeholder support.

What you'll be doing:
* Preparing for and facilitating all types of hearings through comprehensive administrative tasks.
* Providing clear, consistent information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to direct users to appropriate services.
* Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating relevant systems.
* Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed.
* Processing work according to standard operating procedures to meet performance and service standards.
* Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
* Handling jury service tasks such as selection, deferrals, attendance tracking, and expense processing.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
* Providing judicial support including diary management and administrative assistance.
* Supporting enforcement procedures like financial assessments and fine collection, alongside producing basic reports.
* Contributing to health and safety activities, including facility checks, issue logging, and safety governance.

What you'll bring:
* Strong organisational and communication skills.
* Ability to handle sensitive information with discretion.
* Experience in administrative support or customer service roles.
* Knowledge of court or legal processes is desirable.
* Proficiency in using IT systems and following procedures.
* A proactive approach to problem-solving and stakeholder engagement.

Join us and be part of a team committed to delivering justice efficiently and effectively. This is an excellent opportunity to contribute to vital public services in Newton Aycliffe. Apply now to make a difference!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.