Administrator

Start Date: ASAP
Salary: 12.71

Multiple Opportunities Available | Rhondda Cynon Taf South Wales

Start Date: Immediately
Salary: Competitive
Hours: Full-Time and Part-Time Opportunities Available

St David Recruitment are delighted to be recruiting on behalf of a busy and well-established medical organisation for a number of Medical Administrator / Receptionist positions.

These are fantastic opportunities for compassionate, organised, and professional individuals who enjoy helping people and thrive in a fast-paced environment.

We are looking for candidates with a genuine passion for delivering excellent patient care and customer service. As a key point of contact for patients, you will play an important role in ensuring appointments are managed efficiently while providing a positive and supportive experience for every individual who contacts the practice.

This role would suit candidates with previous administration, customer service, reception, healthcare administration, or call handling experience who possess excellent communication skills and a calm, empathetic approach.

The Role

Working as part of a busy and supportive team, you will be responsible for managing patient enquiries, coordinating appointments, maintaining accurate records, and supporting the smooth day-to-day operation of the medical centre.

The successful candidate will be comfortable handling a high volume of calls, managing competing priorities, and maintaining the highest levels of confidentiality and professionalism at all times.

Key Responsibilities

• Managing inbound and outbound telephone calls with patients in a professional and empathetic manner

• Contacting patients to arrange, amend, and confirm appointments

• Providing accurate information and support to patients and visitors

• Updating and maintaining patient records and clinical systems

• Managing appointment schedules and ensuring efficient diary management

• Supporting clinicians and the wider practice team with administrative tasks

• Handling correspondence, emails, and general enquiries

• Maintaining confidentiality and adhering to data protection requirements at all times

• Following practice policies, procedures, and healthcare regulations

• Assisting with general office administration to support the smooth running of the service

About You

We are looking for individuals who are professional, patient-focused, and able to build rapport with people from all backgrounds.

Essential Skills & Experience

• Previous experience working with members of the public in a customer-facing, administrative, reception, healthcare, or contact centre environment

• Excellent verbal and written communication skills

• Clear, confident, and polite telephone manner

• Strong administration and organisational skills

• Competent in the use of Microsoft Office and Outlook

• Strong IT skills with the ability to learn new systems quickly

• Excellent time management and the ability to prioritise workloads effectively

• Ability to communicate sensitively and understand patient needs

• Strong interpersonal and team-working skills

• Ability to work independently and use initiative when required

• Reliable, punctual, and committed to supporting colleagues

• Hard-working with a positive and flexible approach

• Commitment to personal and professional development

• Understanding of the importance of confidentiality and data protection

• Ability to follow policies, procedures, and best practice guidelines

Desirable Experience

• Previous experience working within a GP Practice, Medical Centre, NHS setting, or healthcare environment

• Experience using EMIS, SystmOne, or Vision

• Knowledge of patient appointment systems and healthcare administration processes

Compliance Requirements

The successful candidate will be required to undertake a satisfactory Disclosure and Barring Service (DBS) check prior to commencement of employment.

Why Join?

This is an excellent opportunity to join a supportive healthcare team where you can make a genuine difference to patients every day.

You will receive full support and training, work alongside experienced professionals, and enjoy a rewarding role within a respected healthcare environment.

If you are a caring and organised individual with excellent communication skills and a passion for helping others, we would love to hear from you.

Interested?

For more information, or to apply, please contact Tracey Tripp on (phone number removed) 

St David Recruitment Services is an employment business working on behalf of a client.