Administrator at Axis CLC, Dartford, Kent

We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.

Supporting on our contract with Dartford, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.

What You’ll Do

*       Handle incoming calls from residents, providing clear and professional updates on repair works.

*       Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.

*       Maintain accurate records, job notes and audit trails.

*       Review supervisor and operative reports and take appropriate follow-up action.

*       Resolve queries and minor complaints at first point of contact.

*       Monitor shared inboxes, logs and variation requests.

*       Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.

*       Order materials and equipment as required.

*       Ensure all activity is updated accurately and in line with KPIs and service targets.

What You’ll Bring

*         Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.

*         IT literate with strong system and data-entry skills

*         Understanding of maintenance and repairs terminology

*         Awareness of KPIs and performance targets

*         Knowledge of housing sector processes (desirable)

Key Skills:

*         Excellent telephone manner and customer service skills

*         Strong communication and problem-solving abilities

*         Ability to prioritise and manage workload under pressure

*         High attention to detail and accuracy

*         Ability to meet tight deadlines

*         Team player with a positive, flexible approach

What we offer

• Salary of £28,000 per annum plus benefits including:

• 25 days’ holiday + bank holidays

• Pension scheme and life assurance

• Perkbox (discounts, perks & wellbeing offers)

• 1 paid volunteer day

• £2,000 refer-a-friend bonus after the referee passes probation

• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.