Administrator

Are you a highly organised administrator with a talent for customer service and relationship building? Then it's time to join this thriving business!

Supporting businesses across the UK, this established and successful company is searching for a Sales Administrator to play a key role in delivering exceptional customer experience while providing first-class administrative support.

What’s in it for you?

• Work hours: Monday to Friday, 8am to 5pm
• Salary: £26,000 - £28,000
• Free parking
• Company pension

Sales Administrator Responsibilities:

• Serve as the first point of contact for customers, professionally responding to enquiries via telephone, email, and occasional face-to-face interactions
• Manage customer orders from start to finish and provide regular updates to deliver a seamless customer experience throughout the process
• Provide comprehensive administration support to the sales team, including the preparation and management of customer quotes
• Maintain and update the CRM system, ensuring customer records are accurate, complete, and kept up to date
• Liaise with suppliers to obtain and communicate accurate order and delivery information, ensuring customer expectations are met
• Raise and process purchase orders, ensuring all information is accurate and in line with company procedures

Sales Administrator Skills and Experience:

• Previous experience in an administrative role, with a meticulous eye for detail and a proven ability to accurately manage and input data
• Experience within the packaging industry is a must
• Confident in communicating with customers, with experience handling enquiries, resolving complaints, and delivering a high standard of customer service
• Highly organised with strong time-management skills, able to prioritise workloads effectively and use initiative to meet deadlines
• IT proficient, with strong working knowledge of MS Office and CRM systems. Experience using Abaca would be a bonus!
• Professional, proactive, and self-motivated, with a genuine commitment to providing an outstanding customer experience