Administrator

Reed are delighted to be partnering with a well-established and highly respected property business in their search for a Lettings Administrator to join their busy and friendly team.

This is an excellent opportunity for an organised and customer-focused administrator to build a career within the property sector. The successful candidate will play a key role in supporting the lettings function, managing tenancy administration, maintaining excellent customer relationships, and ensuring compliance with industry regulations.

If you thrive in a fast-paced environment, have exceptional attention to detail, and enjoy working with people, we'd love to hear from you.

Key Responsibilities

• Acting as the first point of contact for landlords, tenants, contractors, suppliers, and visitors.
• Handling incoming telephone calls, emails, website enquiries, and face-to-face enquiries in a professional and efficient manner.
• Managing the tenancy process from instruction through to completion, including tenancy agreements, check-ins, inspections, and check-outs.
• Preparing and maintaining accurate property files, tenancy documentation, inspection reports, and financial records.
• Liaising with landlords, tenants, contractors, and suppliers to coordinate maintenance and property-related matters.
• Scheduling and managing contractor works, ensuring jobs are completed within agreed timescales.
• Conducting property inspections and preparing associated reports.
• Producing professional correspondence for landlords and tenants.
• Maintaining property databases, records, keys, certificates, and compliance documentation.
• Processing rental payments and maintaining accurate financial records in accordance with company procedures.
• Updating property details and marketing information on internal property management systems.
• Resolving issues and disputes professionally and effectively to achieve positive outcomes for all parties.
• Supporting colleagues across the business and contributing to a collaborative team environment.

About You

The ideal candidate will possess:

• Previous administration experience, ideally within property, lettings, estate agency, or a customer service environment.
• Excellent organisational skills and strong attention to detail.
• Outstanding verbal and written communication skills.
• A professional and customer-focused approach.
• The ability to manage multiple priorities and work effectively under pressure.
• Good IT skills and confidence using property management or CRM systems.
• The ability to build strong working relationships with a variety of stakeholders.
• A proactive and positive attitude with a willingness to support the wider team.

What Our Client Offers

• Opportunity to join a successful and growing property business.
• Supportive and collaborative working environment.
• Ongoing training and professional development opportunities.
• Varied and rewarding role with exposure to all aspects of residential lettings.
• Long-term career progression opportunities