Administrator
Vantage Recruitment
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Are you an organised administrator who enjoys working in a busy, team-focused environment and do you like keeping on top of spreadsheets, updating systems and making sure completed work is processed accurately?
This is primarily an administration role, although you will occasionally answer calls from customers when the service controllers are busy.
Once maintenance and repair work has been completed you will ensure the information is accurately recorded on the relevant customer portals and internal systems, ready for invoicing.
As the administrator you will be:
- Processing completed service and repair jobs accurately and promptly.
- Updating customer portals and internal systems.
- Checking job information and preparing completed work for invoicing.
- Maintaining spreadsheets, reports and service records.
- Supporting the administration of warranties, contracts and compliance documentation.
- Monitoring information relating to inspections, vehicle maintenance and service activity.
- Answering calls from depots and customers when service controllers are unavailable.
- Providing customers with updates available on the system or taking accurate messages.
- Assisting with breakdown calls and customer queries when required.
- Keeping track of on-call rotas and supporting the wider depot network.
- Helping the team manage increased workloads during busy summer periods.
- working in a central service team supporting a nationwide network of maintenance depots.
- Previous experience in an administration, service support or customer service role.
- Good organisational skills and the ability to manage competing priorities.
- Confidence answering telephone calls and dealing with customer queries.
- A good eye for detail and accurate data-entry skills.
- Basic Excel skills, including creating, updating and filtering spreadsheets.
- Comfortable learning new systems and working across different customer portals.
- A calm, helpful approach when the team is busy.
- Previous fleet, automotive, engineering or service-industry experience would be useful but is not essential.
- Salary of £30,000.
- 25 days' holiday.
- Monday to Friday, working one of the team's staggered shifts between 8:00am and 5:30pm.
- Fully office-based.
- Casual and friendly working environment.
- Opportunity to join an established and supportive team of ten.
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