Africa Travel Operations Executive

Platinum Travel Recruitment are collaborating with a bespoke forward thinking travel company who are now seeking an experienced Africa Travel Operations Executive to join their supportive and vibrant team. Our client offers luxury tours and tailormade trips with a great reputation in the industry.

This is an exciting travel Africa Travel Operations Executive for an organised administration and/or operations professional from a travel or non travel background seeking a career in the industry who has travelled Africa.

Africa Travel Operations Executive Duties:

• Support the travel sales team throughout the entire sales process.
• Ensure the highest standards of client care at all times.
• Check availability of ground travel arrangements and prepare quotes for the sales team.
• Finalise itineraries and book all aspects of client trips.
• Identify opportunities to upsell and cross-sell travel products.
• Liaise with local ground staff and agents to ensure all services are in place, queries are resolved, and client expectations are met or exceeded.
• Work with the sales team to deliver exceptional customer service.
• Ensure all upgrades are booked, confirmed with suppliers, and invoiced to the client where applicable.
• Contact accomodation providers to confirm upgrades are in place and that key events such as anniversaries and birthdays are diarised.

Africa Travel Operations Executive  – Essential Requirements

• Operations, sales support or administration experience ideally within the travel industry.
• Meticulous attention to detail is imperative.
• Knowledge and first hand experience of travelling Africa is essential.
• Happy to work a hybrid working model – locations ideal for the role includes Hungerford, Swindon and Newbury.
• Excellent communication & written skills, both written and verbal.

Africa Travel Operations Executive – Benefits:

• Career progression
• Monday to Friday office hours
• Contributory pension
• The atmosphere in the office is creative, varied, fun and challenging, as well as business-like and focused. Team days out are on offer with an opportunity to share a laugh together.
• Training
• Generous salary & bonus
• Cycle to work scheme
• Childcare voucher scheme
• Birthday off
• Travel perks.

To be considered for the Africa Travel Operations Executive role the candidate must have operations and/or administration experience with some knowledge of Africa.