Aftersales Advisor

After Sales Advisor – Fareham, Solent

Overview

A well-established motorcycle dealership group on the South Coast is looking to recruit an enthusiastic and customer-focused After Sales Advisor to join their team in Fareham, Solent.

This is an exciting opportunity to work within a fast-paced motorcycle environment, supporting customers throughout the aftersales journey while helping drive workshop efficiency, service bookings, and parts/accessory sales.

The successful candidate will play a key role in delivering excellent customer service standards, coordinating workshop activity, and ensuring customers receive a professional and seamless experience.

Key Responsibilities

• Ensure the workshop diary is efficiently managed and loaded
• Handle warranty claims and coordinate warranty work effectively
• Maintain accurate customer communication and data capture
• Maximise opportunities to upsell service work, parts, and accessories
• Deliver high levels of aftersales customer satisfaction
• Support the smooth day-to-day running of the service department

Requirements

• Previous aftersales/service advisor experience preferred but not essential
• Motorcycle licence advantageous but not required
• Strong organisational and communication skills
• Excellent time management and problem-solving abilities
• Self-motivated with the ability to work independently
• Flexible and professional approach to work
• Ability to build strong relationships with customers and colleagues alike

Working Hours

Summer Hours (April – September):

• Monday – Friday: 08:30 – 18:00
• Saturdays (1 in 4, paid overtime): 08:30 – 18:00

Winter Hours (October – March):

• Monday – Friday: 08:30 – 17:00
• Saturdays (1 in 4, paid overtime): 08:30 – 16:30

Salary & Benefits

• £30,000 – £35,000 OTE
• Bonus opportunities
• Staff purchase scheme
• Health cash plan
• Reduced winter working hours
• Excellent working environment within a growing motorcycle business