Aftersales consultant
C&M Travel Recruitment
Aftersales customer service agents duties
-To answer all calls in a courteous and professional manner within the departmental standards.
-To deal with all telephone and email queries post reservation and general queries.
-To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests
-To amend hotel, car hire and transfer reservations
-To action ETA’s (visa’s), API’s, Mobility Forms within set timeframes
-To work to set targets and ensure efficient customer care handling.
-Ability to make decisions in a pressurised environment.
-Computer Literate – to be able to use a variety of applications
- GDS(galileo),Outlook and possibly word/excel.
Aftersales customer service agents skills required
-Travel industry experience is a must with in a sales , customer service or administration team.
-Ideally GDS trained, galileo would be a major advantage
Additional information
-One in three Saturdays with a day off during the week
If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60255
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