Aftersales Executive

Aftersales Executive
Aldershot, Office-Based
£32,000

Are you an experienced customer service professional with a talent for resolving issues and building strong relationships? We're looking for an Aftersales Executive to join a busy and dynamic team in Aldershot, where delivering excellent customer support is a top priority.

This role is ideal for someone who is proactive, highly organised, and thrives in a fast-paced environment where no two days are the same.

Key Responsibilities:

• Handle inbound calls and emails professionally and efficiently
• Manage and resolve customer complaints with care and accuracy
• Liaise with internal teams and external contacts to ensure timely resolution of issues
• Provide bespoke solutions and maintain consistent communication with customers
• Organise customer refunds and credit notes
• Assist with invoice queries and maintain accurate records
• Prepare and attend internal quality meetings
• Escalate complex complaints when appropriate
• Ensure all procedures are followed in line with company policy

What We're Looking For:

• A positive, customer-focused approach
• Experience in complaint handling within a high-pressure environment
• Strong organisational and time management skills
• Confident communicator (written and verbal)
• Ability to stay calm under pressure and multitask effectively
• Commitment to achieving high standards of service and accuracy
• Team-oriented, adaptable, and solutions-driven
• Full-time availability, office-based in Aldershot (no remote working)

Desirable (but not essential):

• Experience with Sage 200
• Fire Marshall or Health & Safety training

If you're ready to take the next step in your customer service career and want to work in a supportive, forward-thinking environment - apply today!