Aftersales Manager in Bury St Edmunds, Suffolk

Aftersales Manager | Bury St Edmunds

Circa £41,000 basic salary | £55,000 OTE
45 hours per week | 8am–6pm

ACS Automotive is recruiting an Aftersales Manager to lead the service, parts and workshop teams across two franchised dealership sites in Bury St Edmunds. You’ll be responsible for a team of 17, including four Service Advisors, two Parts Advisors and 11 Vehicle Technicians.

You’ll oversee the day-to-day running of both sites, from keeping the workshops productive and the service desks informed to making sure customers know what’s happening with their vehicles. You’ll also take responsibility for aftersales performance and manufacturer standards across both locations.

What you’ll be doing

• Lead and develop the service, parts and workshop teams across both sites.

• Plan workshop capacity with the team and monitor productivity, efficiency and job turnaround.

• Review service and parts performance against targets and act on areas for improvement.

• Make sure customers receive clear updates and take ownership of escalated concerns.

• Oversee warranty processes and ensure both sites meet manufacturer standards.

What you’ll need

A proven track record of running a franchised dealership aftersales department is essential. You’ll need experience managing a team, improving aftersales performance and delivering a high standard of customer service.

If you have the franchised aftersales management experience we’re looking for, contact ACS Automotive for a confidential conversation about the role, or send us your CV and we’ll be in touch.