Agency Support & Commercial Executive in Guildford, Surrey

Trade Relations Executive - Travel

We are recruiting for a Trade Relations Executive with a multi-award-winning, premium cruise company that has enjoyed a period of strong growth. Providing agency support and acting as the day to day link between the business and its travel agent and tour operator partners, while supporting the commercial side of the business, this is a great opportunity for travel professional who enjoys variety and wants to make a real impact. Hybrid working, up to £34,000

Trade Relations Executive - Role & Responsibilities:

• Act as a key point of contact for travel agents and tour operators, responding promptly to enquiries and building strong relationships.
• Set up and maintain agent accounts within the booking system and online booking portal.
• Coordinate trade incentives, rewards and engagement activity, and support the field sales team.
• Organise hosted fam trips, ship visits and events, working closely with sales and groups team.
• Set up promotions, offers and incentives within the booking system.
• Produce commercial reports and keep dashboards accurate for senior management.
• Support the administration of agency agreements and preferred partner arrangements and track the performance of commercial initiatives and sales campaigns.
• Work with Marketing to ensure all marketing collateral, pricing and offers are accurate and on brand.
• Support the Reservations team with quotes and bookings when needed.
• Build strong product knowledge, including through familiarisation trips.

Trade Relations Executive - Skills & Experience Required:

• Previous experience in the travel industry, ideally trade focused role within a tour operator, river or ocean cruise line, or wider UK travel industry.
• Well organised, able to manage multiple projects and prioritise effectively while working independently.
• A collaborative, solutions-focused approach with a genuine passion for helping partners succeed.
• Experience of sales or financial reporting, CRM, reservations or BI systems would be advantageous.
• Excel skills (pivot tables, XLOOKUP, ad hoc reporting) and confidence working with raw data.
• Excellent written and verbal communication skills.
• An understanding of travel distribution channels and experience supporting promotional or pricing activity would be beneficial.
• Cruise, luxury travel or tour operator experience would be highly advantageous.

Trade Relations Executive - Additional Information:

• Salary of up to £34,000.
• Hybrid role based in Surrey (three days per week in the office).
• A complimentary 7 night cruise every year for you and a guest, with employee flights included.
• Company pension scheme with employer contributions.
• Private medical insurance, critical illness cover, life assurance and income protection.
• Educational trips and ship visits.
• Ideal for Agency Sales Coordinators, Commercial Administrators, Commercial Executives, Account Coordinators and Reservations Consultants from the travel industry.

Please apply for the position of Trade Relations Executive online or email your CV to (url removed).