AI Engagement Lead at Omni RMS, Vintry, Greater London

Please note: this role will close at 00:01 on Wednesday 25 November, and therefore we advise getting your application in by no later than midnight on Tuesday 24 November. 

We reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage early applications.

About Ofcom 

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. 

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone. 

About the Team

The Digital, Data and AI (DDAI) team is helping to shape Ofcom's future as a modern, technology-enabled regulator. We provide the strategy, platforms, governance and delivery expertise that enable colleagues across Ofcom to make better use of data, digital services and artificial intelligence. Our focus is on improving how Ofcom works, strengthening data and AI governance, delivering innovative solutions to regulatory challenges, and building the skills and culture needed to thrive in a rapidly changing digital world. DDAI plays a central role in helping Ofcom protect consumers, support competition and keep pace with the communications markets we regulate.

Purpose of the Role

The AI Engagement Lead will play a key role in helping Ofcom realise the internal benefits of AI and agent technologies across the organisation. Acting as a trusted adviser and advocate for responsible AI, the postholder will connect business ambition across all Ofcom Groups with agent delivery expertise in DDAI, helping teams identify high-value opportunities and turn ideas into practical solutions using our standard Microsoft AI tools. The role will influence how AI is adopted at scale, interacting with Ofcom’s AI Transformation Programme, while building capability across Ofcom by coaching and partnering with business users to apply the architecture-led Agent Development Framework and develop solutions that are secure, sustainable and aligned with organisational standards.

The role is a 12-month contract.

Your key responsibilities

Stakeholder Engagement and Relationship Management

• Develop and maintain strong relationships with stakeholders across Ofcom, once their use case has been triaged to follow an agent-based solution architecture.
• Act as the primary point of contact for business areas seeking to adopt AI agents and agentic solutions through citizen build.
• Build awareness amongst the citizen developer community of AI agent capabilities, standards, governance requirements and delivery pathways.
• Facilitate discussions between business teams, data and AI architects, agent developers and governance stakeholders to ensure delivery is in line with technical strategy and architecture standards.

Delivery Enablement

• Act as liaison between the central team of AI engineers and citizen developers to ensure the smooth running of the centralised coaching and review model for citizen developers.
• Work with delivery teams to ensure business requirements, processes, prompts, knowledge and expected outputs are clearly understood and prioritised.
• Coordinate stakeholder inputs across architecture, information governance, security, data, technology and legal teams. 

Governance and Risk Management

• Support the Responsible AI Governance Lead to ensure initiatives align with Ofcom's AI governance framework, policies and controls.
• Working with AI Governance, support the application of appropriate risk assessment and assurance processes.
• Promote responsible, secure and compliant use of AI technologies in the citizen developer community. 

Change and Adoption

• Develop engagement and communication plans for the citizen developer community based on architecture-led adoption strategies for new Microsoft agent capabilities
• Promote sharing of lessons learned, reusable patterns and good practice.
• Support communities of practice and stakeholder networks that encourage effective AI adoption.
• Contribute to the continuous improvement of delivery processes and governance arrangements  

The skills, knowledge and experience you will need for success

Essential Skills & Experience

• Experience of Microsoft Copilot, Copilot Studio or Microsoft Agent 365.
• Solid understanding of AI agents and agentic technologies.
• Stakeholder engagement/business partnering experience activities within technology, digital transformation or change programmes
• Solid understanding of AI Governance, Assurance and Risk management principles and processes.
• Ability to translate technical concepts into business language.

• Experience working within agile, product-based or project-based delivery environments.
• Excellent workshop facilitation, communication and influencing skills

Behavioural Attributes

• Channelling Influence: Builds trusted relationships at all levels of the organisation. Communicates complex concepts in a clear and compelling way, influencing stakeholders towards shared outcomes. Confidence to constructively challenge AI ideas and guide stakeholders toward appropriate solutions, including non-AI alternatives.
• Executing Plans: Drives progress through ambiguity and competing priorities. Maintains momentum and ensures commitments are translated into tangible outcomes.
• Managing Stakeholders: Coordinates stakeholders by clarifying expectations, outcomes and ways of working, and keeping parties informed. Understands how AI initiatives contribute to wider organisational objectives and helps shape priorities that maximise strategic value.
• Harmonising Work: Creates productive partnerships across business, delivery and governance functions. Brings diverse perspectives together to solve problems and achieve results.
• Embracing Change: Supports adoption of new technologies and ways of working. Helps colleagues navigate change and builds confidence in AI-enabled solutions.

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. 

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here. 

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page. 

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at (phone number removed). 

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here. 

Whoever you are, whatever your story, you belong at Ofcom.