Air Conditioning & Refrigeration Engineer at Pitkin & Ruddock, Norwich

For over 70 years, Pitkin & Ruddock has built a trusted reputation for quality, reliability, and genuine care, for our customers and our people. As we continue to grow, we’re looking for skilled Refrigeration and Air Conditioning Engineers who take pride in their craft and want to be part of a business where their contribution truly matters. You'll cover Norfolk and Suffolk areas.

What You’ll Do

As a key member of our engineering team, you’ll play an essential role in keeping our customers’ systems running smoothly. Your responsibilities will include:

• Carrying out planned service and maintenance on a wide range of refrigeration and air-conditioning systems.
• Diagnosing faults, identifying solutions, and delivering timely, effective repairs.
• Installing, testing, and commissioning new systems to the highest industry standards.
• Completing refrigerant recovery, evacuation and recharging work safely and accurately.
• Providing exceptional customer service and representing Pitkin & Ruddock with professionalism.
• Maintaining detailed service records and ensuring full compliance with company procedures.
• Keeping up to date with the latest technologies, equipment and best practices.
• Collaborating with colleagues and contractors to deliver projects efficiently and safely.
• Consistently adhering to our robust Health & Safety standards

What you'll bring

We’re looking for engineers who demonstrate both technical ability and pride in their work. You will have:

• Proven experience as a Refrigeration & Air Conditioning Service Engineer.
• Strong working knowledge of commercial refrigeration and AC systems (including walk-ins, bottle coolers and ice machines).
• Confident mechanical and electrical diagnostic skills.
• Sound understanding of refrigerant handling and recovery procedures.
• A proactive approach to problem-solving and the ability to stay calm under pressure.
• Great communication skills and a customer-focused mindset.
• A valid UK driver’s licence.
• Relevant qualifications such as F-Gas, NVQ, or City & Guilds.

What we offer

At Pitkin & Ruddock, you’ll be joining more than a company, you’ll be joining a team that invests in your future. Our benefits include:

• A competitive salary reflecting your experience and qualifications
• Overtime opportunities readily available
• £1,000 engineer referral bonus
• Modern service vehicle and company tools and equipment provided
• Call-out allowance
• Training and ongoing professional development
• Annual Occupational Health checks
• Complimentary winter flu vaccinations
• Holiday loyalty scheme
• Purchase of additional leave scheme
• Branded uniform
• Option to purchase private healthcare
• A genuinely supportive, collaborative working culture

As a family-run business, we value long-term relationships. When you join us, you’re never just a number, your work is noticed, appreciated, and rewarded. We’re committed to helping our people grow, develop, and excel in their careers.

Ready to Take the Next Step?

If you’re a talented Refrigeration & Air Conditioning Service Engineer looking to build your future with a respected and growing business, we’d love to hear from you. We appreciate every application, though only shortlisted candidates will be contacted.