Amazon & Marketplace Specialist in Watton, Norfolk

Head Hunted Recruitment Services Ltd are working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence. The business is a Norfolk based importer, manufacturer and distributor of branded consumer goods supplying professional trade merchants, and retail partners across the UK.

The company are in the process of adding to their Marketing team by bringing in an experienced and knowledgeable Amazon & Marketplace Specialist , this is a brand new position and requires an individual who has drive and ambition to succeed in this fast paced role.

The Amazon & Marketplace Specialist runs the day to day operation of the companies Amazon UK account and our growing third party marketplace estate. You will keep listings accurate, stock available, accounts healthy and advertising efficient, so the Marketplace Manager can focus on commercial strategy and new channel growth. This is a hands-on role for someone who enjoys owning the detail and turning data into action.

Amazon & Marketplace Specialist Key responsibilities:

Amazon Seller Central (3P)

• Manage listings images and content, pricing and Buy Box performance across the 3P catalogue
• Monitor account health day to day with the fulfilment team: order defect rate, late dispatch, valid tracking and on time delivery, acting quickly on any performance notifications
• Raise and manage cases from start to end. Track open cases, chasing, escalating through to resolution

Amazon Vendor Central (1P)

• Monitor purchase orders, confirmations and fill rates, flagging issues if necessary
• Track ordering blocks, unprofitable (CRAP) ASINs and de-stocking activity, and support the commercial team with the data behind any challenge to Amazon
• Awareness of Vendor Central cases, including shortage claims and chargebacks
• Help to plan seasonal and event activity (Prime Day, Black Friday, spring peak) and report on what worked
• Assist with Transparency program

Catalogue, content and brand protection

• Keep product detail pages accurate and compliant across all brands: titles, bullets, A+ content, images, video and Brand Store
• Keep on top of out of stock and discontinued lines
• Work through the image and content gap list, prioritising the lines that drive the most revenue
• Set up new products, bundles and multi packs, maintaining the SKU to ASIN master map
• Use Brand Registry and Transparency to protect our listings and monitor and report unauthorised sellers

Other marketplaces

• Upload and maintain catalogues on B&Q, Tesco and eBay
• Monitor orders, offers, pricing and stock feeds on each platform, keeping performance scores healthy

Reporting and analysis

• Help to track weeks of cover and flag stock risks ahead of peak season
• Utilise custom marketplace dashboard and turn numbers into simple actionable recommendations

Team

• Work closely with the product and fulfilment team, the Marketplace Assistant, 1P Amazon Manager and Marketplace Manager
• Liaise with external Amazon agency

Skills and experience

Essential

• 2+ years hands on experience of Amazon Seller Central in a brand or agency role
• Confident with catalogue management, raising cases and account health
• Experience running Amazon Ads and reading campaign data and performance
• Strong Excel and working with large SKU and ASIN datasets
• High attention to detail, extremely organized and able to juggle several channels at once
• Clear written communication, able to turn numbers into simple actionable recommendations

Desirable

• Vendor Central (1P) experience and an understanding of the 1P/3P trade off
• Experience of other UK marketplaces, especially Mirakl platforms (B&Q, Tesco, Debenhams, The Range) or eBay
• Seller Fulfilled Prime or FBM delivery performance experience
• Brand Registry, Transparency and unauthorised seller enforcement
• Experience with using Power BI or similar reporting tools and AI tools

This is an office based role working with an exceptional team of people. The Amazon & Marketplace Specialist opportunity comes with an extremely rewarding salary of circa 34K-35K per annum.

Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customer