AOG Operations Coordinator

Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions, are recruiting for an AOG Operations Coordinator to be based at offices in the London Heathrow area.

Working Hours: 4 on / 4 off, shift pattern: 0700-1900

On offer:

• An opportunity to join an award-winning organisation known as a leader within the field of aerospace logistics
• Genuine opportunities to grow within the business with a clear path to team leadership and supported by an award-winning team
• Opportunity to grow expertise through ongoing coaching, training and development sessions
• An attractive salary of £39K which includes £2,100 shift allowance
• Healthcare Cash Plan, including dental and vision
• Incremental holidays based on length of service, with an additional day off for your birthday
• Contributory pension scheme
• Life assurance
• Free onsite parking

Main Purpose of the Role:

The AOG Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import / export process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.

Duties and Responsibilities:

• Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
• Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
• Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
• Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
• Ensure compliance with all statutory aviation requirements, health and safety policies, and the company’s Quality Management System.
• Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.

To be Considered:

• Proven experience in AOG / Import / Export
• Thrives in a fast-paced, customer-driven environment.
• Has strong organisational, communication, and problem-solving skills.
• Demonstrates a solid understanding of UK customs law and procedures.
• Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
• Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
• Ideally has Dangerous Goods compliance certification.
• Can work independently, using their initiative to assess data and propose solutions.

For more details contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry