Application Support Technical Lead in Newcastle upon Tyne

Your new company
A large public sector organisation is looking for an Application Support Lead on a permanent basis to act as a senior subject matter expert and technical leader within its Application Support team.

You will oversee the design, management and support of a diverse estate of around 80 applications and 60 services, spanning Windows, Linux/UNIX, Azure and SaaS platforms, from building management systems through to core teaching and learning services. You will take end-to-end ownership of these systems, set technical standards and deliver excellent operational support.

As well as hands-on technical delivery, you will deputise for the Application Support Manager when required and manage tasks on their behalf. The role combines technical analysis, business analysis and project management.

Your new role

• Designing, integrating, administering and supporting enterprise, cloud, SaaS, hybrid and server-based applications
• Managing application databases to ensure data integrity, resilience and high availability, including regular disaster recovery testing of critical systems with reporting to the audit committee
• Leading business analysis and requirements gathering ahead of any tender or product purchase
• Leading the onboarding of new applications from hosting architecture through to live production, support standards and staff training
• Overseeing major incidents from a technical standpoint, coordinating resolver groups and stepping in hands-on when needed
• Leading root cause analysis and continual service improvement
• Maintaining awareness of cyber security threats and implementing technologies to strengthen the organisation's security posture
• Developing best-practice policies, standards, procedures and guidelines
• Leading project and change activity as part of wider IT and organisation-wide project teams
• Coaching and mentoring team members to build overall capability

What you'll need to succeed

• Extensive technical background across physical, virtualised, SaaS and hybrid application delivery, including Windows, UNIX/Linux and Azure
• Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB
• Strong working knowledge of ITIL processes, including incident, problem and change management
• Experience of delivering application support in a similarly sized, complex and diverse organisation
• Experience of working with multiple support and resolver groups, and with third-party vendors
• Working knowledge of cyber security processes and practices, and experience of working with Information Security and governance teams
• The ability to act as a trusted advisor, communicating complex technical concepts clearly to non-technical stakeholders
• The ability to manage multiple priorities in a demanding environment

What you'll get in return

• Salary of £48,337 to £57,666 depending on experience
• 42 days' annual leave including public holidays
• Excellent public sector pension scheme
• Flexible and hybrid working
• Discounted local travel and retailer discounts
• A fair, inclusive and supportive working environment
• Career progression and development opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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