Area Housing Manager - South West London at L&Q
L&Q · Direct employer
Contract Type: Permanent
Salary: Starting from £57,094 to £63,032 per annum (Depending on experience)
Grade: 10
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Reorting Office: Morden Road
Closing Date: 11th October
Interview Details : This will be a 2 part interivew process with the first stages being held 27th October via MS Teams
Please click here for the role profile - Area Housing Manager NV.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Housing Management Team at L&Q:
Would you like to lead a great team of staff and deliver excellent services for our residents? This is an exciting opportunity for an experienced housing manager. You will need to be a customer-focused team player who wants to drive performance and improvement and make a real difference to residents lives
If this sounds like you, we would love for you to apply!
Your impact in the role:
We are looking to appoint an Area Housing Manager to join our team within South West London. This role will primarily cover stock in Lambeth and Southwark, however these areas may change depending on the needs of the business.
In this role you will lead a team of Neighbourhood Housing Leads and Housing Assistants to deliver a responsive, efficient, customer focused housing management service. You will have a comprehensive understanding of tenancy and leasehold management including all aspects of anti-social behaviour and vulnerability.
The successful candidate will have proven management experience in a housing management setting, be performance driven and solution focused. You will act as a champion of service improvement and Customer Service and collaborate widely with internal and external stakeholders
You will demonstrate strong organisation skills and have the ability to work to tight deadlines under pressure.
You will be required to attend the office in Mordon, undertake site visits across your patch, lead on resident and stakeholder meetings and carry out audits across the region. You will also be required to participate in an out of hours on-call rota.
If you think you have the skills and attributes to deliver this role I want to hear from you.
What you'll bring: •
- Previous Management experience in housing management
- Housing management experience and knowledge of all aspects of Tenancy and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, Vulnerable Residents and Safeguarding
- Have the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role
- Exceptional stakeholder management skills with the ability to build and maintain strong working relationship
- Innovative, solution focused with excellent organisational and reporting skills
- Excellent verbal and written communication
- Excellent time management skills and the ability to juggle multiple priorities to achieve targets and deadlines.
- Project Management skills are desirable
- Working collaboratively with internal and external colleagues to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability
- To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standard
- Managing and leading a team to deliver on performance and achieve customer excellence.
- Providing coaching, mentoring and ongoing training and support to front line colleagues
- Managing risk and compliance
- Leading on key performance compliance and delivery
- Ideally hold CIH Level 4 or willing to work towards this.
For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed)
If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more.
At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click here to find out more about L&Q and why you should join us!
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