Area Operations Manager

Area Operations Manager
We're excited to welcome a new Area Operations Manager at our North West location.
Working Hours & Location
This role follows a 37 hours, over a 7-day working pattern. This is a home working role, requiring regular travel to our North West Waterways and to our main hubs for collaborative meetings and team activities. The area of responsibility covers Rochdale, Ashton, Huddersfield Narrow Canals, including the following reservoirs, Elton, Marsh Haigh, Brunclough, Black Moss, Swellends, Diggle, Redbrook.
Role Overview
In this role you will lead a team of 10 colleagues (Team Leader, Volunteering Leaders, Operatives), as well as numerous volunteers, focusing on day-to-day operational management and maintaining safety management protocols across the Rochdale, Ashton, Huddersfield Narrow Canals, including the following reservoirs, Elton, Marsh Haigh, Brunclough, Black Moss, Swellends, Diggle, Redbrook.

You'll be the main contact for a huge variety of people - not just colleagues and volunteers but internal users, visitors, customers and community representatives as well. By engaging with them, listening to them, and understanding their needs, you'll be able to build up a complete picture of service-related and operational issues. You will also be responsible for delivering operational activities, works and improvement programmes across your area, leading and motivating internal teams and supervising contractors to ensure a successful outcome every time.
Key Responsibilities
- Key correspondent for engaging with and listening to users, visitors, colleagues and volunteers to have a complete picture of service related and operational issues in their area.
- Development and implementation of a prioritised improvement programme to encourage greater participation with increasing levels of visitor satisfaction and aimed delivering against the Trust's framework of strategic objectives.
- Work collaboratively with colleagues across the area and wider Trust for the completion of works, delivery of wider Trust wellbeing, engagement, promotional and other activities.
- Liaison with and coordinate Trust priorities with other teams to ensure all works and initiatives within their area are programmed and delivered with current and future visitors in mind. Influence colleagues in relation to the delivery of works outside the scope of their own team to deliver.
- Manage minor projects - typically grant funded valued to £20k, achievement of outcomes and budget compliance, required reporting and other standards.
- Develop and grow the volunteering contribution to the care of the waterways with a targeted, engaging and satisfying programme of opportunities.
- Line management, coaching and mentoring of a team of paid colleagues and volunteers to operate the waterway and deliver a planned programme of maintenance works to high quality, in time and to budgets and reactive tasks as circumstances require. Planning of work schedules and rotas. Organise and oversee the daily operation of an area of the network to provide a 7-day operational service.
- Key contact with contracting partners in the undertaking of activities associated with the delivery of planned contracted and arising tasks in the Operational Contracts area. Undertake specialist activities (example Diving Contract Administration), as needed for the area and more widely where required.
- Identify and implement opportunities for efficiencies, achieving budgetary targets each year.
- Participation in the planning and delivery of a 24/7 on call response, to ensure visitor and neighbour safety and satisfaction is maintained at all times. Ensure availability of colleagues to resource the rota.
- Responsible for equipment, vehicles and buildings to the required standards to ensure their availability for works and cost effectiveness.
About you
Given how many different kinds of internal and external stakeholders you'll be dealing with, it's vitally important that you have excellent communication and influencing skills along with proven experience of leading successful teams and of managing and motivating groups of volunteers. You will also need substantial experience of developing and delivering programmes of work that have been effective in turning a strategic vision into reality.
Safety is another major part of your remit, so you must have proven experience of safety management and, if you haven't already gained a NEBOSH certificate, then working towards one will be beneficial.
A full valid driving licence is essential as you will need to be readily mobile across your area of responsibility.
Skills & Qualifications
- Understanding and translating a strategic vision and developing and delivering programmes of work, on time and on budget.
- Customer focused work which demonstrates the ability to deliver technical challenges in an operational management visitor / infrastructure network.
- Successfully leading teams and demonstrating delivery through others.
- Improving and maintaining motivation and engagement within teams, and of demonstrating a strong people focus.
- Environment to deliver an excellent visitor experience.
- Excellent interpersonal, leadership and communication skills.
- Proven comprehensive experience of safety management with some experience of the Construction (Design & Management) regulations.
- Solid experience of effective and efficient delivery processes and cost control and managing budgets.
- Proven experience of working with, growing the support from and managing volunteers.
- Good experience of contract management.
Qualifications:
- Educated to degree level or equivalent in a relevant subject, desirable.
- Full and valid driving licence.