ASB Liaison Officer in Tower Hamlets, Greater London

 Good Afternoon,

I am currently representing Tower Hamlets Council who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a ASB Liaison Officer this role will be based at: E1 1BJ

The right candidate will:

• Acting as the first point of contact for residents reporting anti-social behaviour.
• Responding professionally to telephone calls, emails and enquiries from residents, stakeholders and partner agencies.
• Providing support, advice and updates to victims of ASB.
• Logging and allocating ASB cases using Civica APP, COMINO and other case management systems.
• Maintaining accurate and up-to-date case records in line with data protection requirements.
• Supporting ASB Officers with victim contact, interviews, follow-up enquiries and case administration.
• Processing referrals to internal and external support agencies.
• Preparing correspondence, reports, flyers and intelligence submissions.

We require the following:

• Has experience working in a customer-focused environment.
• ASB experience
• Possesses excellent communication and interpersonal skills.
• Can confidently deal with residents who may be vulnerable, distressed or experiencing difficult circumstances.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you