ASB Officer

Niyaa People Ltd

We are recruiting on behalf of a leading social housing provider for an experienced ASB Officer to deliver a proactive, customer-focused service across a defined locality.

The role will focus on tackling complex and persistent anti-social behaviour, tenancy breaches and neighbourhood issues, working closely with customers, colleagues and partner agencies to achieve positive outcomes and improve communities.

Key Responsibilities of an ASB Officer:
  • Manage complex ASB, tenancy breaches, non-access and fraud cases, using proportionate interventions and enforcement where appropriate.
  • Provide a proactive and customer-focused service, working to resolve persistent ASB and support positive tenancy outcomes.
  • Prepare and progress legal cases, including notices, court papers and witness statements, and represent the organisation at court where required.
  • Build strong relationships with customers, local communities and partner agencies to resolve complex cases effectively.
  • Maintain accurate case records and high-quality data, ensuring compliance with relevant legislation, regulation and organisational policies.
  • Identify emerging neighbourhood issues and work collaboratively to develop practical solutions and improve community safety.
  • Contribute to service improvements, customer satisfaction and locality performance targets.
About You:
  • Proven experience managing complex ASB cases, ideally within a social housing environment.
  • Strong knowledge of tenancy management, ASB legislation, enforcement and legal processes.
  • Experience preparing legal documentation and representing an organisation at court.
  • Excellent communication, negotiation and partnership-working skills.
  • A confident and empathetic approach to managing challenging situations and supporting customers.
  • Experience working with external agencies, including police, local authorities and support services.
  • Strong organisational skills and the ability to manage a varied and complex caseload.
  • Good IT and data management skills, including Microsoft Office.
What’s on Offer:
  • Permanent ASB Officer position based in Greenham.
  • Hybrid working.
  • Competitive salary.
  • Competitive benefits package.
  • Opportunity to join a leading social housing provider and make a genuine difference to customers and communities.
If this ASB Officer role is of interest, please apply or contact (url removed)
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