Assessment Operations Manager

FULLY REMOTE (Once a month in London office)

The Assessment Operations Manager is responsible for the operational delivery of assessments, ensuring they are delivered on time, to a high standard, and in line with regulatory and quality frameworks.

This role manages the full assessment lifecycle, including exam builds on the assessment platform, examiner management and liaison, supplier management and coordination, and student support. It also plays a key role in maintaining academic integrity, particularly in the management of online proctoring and malpractice investigations. 

The role is also responsible for developing the assessment team, managing day-to-day assessment operations, and contributing to financial processes including supplier payments and cost tracking.

Duties and responsibilities:

1. Assessment Delivery & Planning

2. Remote Invigilation & Malpractice Management

3. Regulatory Compliance & Quality Assurance

4. Examiners & Assessment Suppliers

5. Student Experience & Support

6. Systems & Data

7. Operational Reporting & Continuous Improvement

8. Financial Administration & Supplier Payments

9. Team Leadership & Development

10. Cross-Team Collaboration