Assistant E-Channel Manager with Fluent Chinese

An international bank is seeking a dynamic individual to assist in managing the daily operations of online banking and debit card platforms.

Your duties will include:  

• Planning, implementing, and monitoring e-channel projects and initiatives
• Coordinating with IT and vendors for system maintenance, updates, and issue resolution
• Reporting on operational performance
• Providing guidance and support to the team in executing operational tasks
• Contributing to the development and testing of new features/services and support process improvements
• Ensuring compliance with security & regulatory requirements

Your experience must include:

• Strong proven experience in E-channel operations, digital banking, or card management
• Experience with digital product management and system support preferred
• A good understanding of banking operations, digital platforms, and regulatory requirements
• Excellent communication skills both written and oral
• Fluency in Cantonese is essential   
• Degree educated

This is a hybrid role working 4 days a week in the London office and 1 day remotely.