Assistant Facilities Manager
CBRE Local UK
Location: Cardiff
Join CBRE Global Workplace Solutions
CBRE Global Workplace Solutions (GWS) is a leading global provider of integrated facilities and corporate real estate management. As part of CBRE, the world's largest commercial real estate services and investment firm, we deliver innovative workplace solutions that help our clients improve operational performance and create exceptional workplace experiences.
We are seeking an experienced Assistant Facilities Manager to support the delivery of high-quality facilities management services and ensure an outstanding workplace experience for our client.
The Role
As Assistant Facilities Manager, you will play a key role in the day-to-day management of facilities operations, service providers, and workplace services. Working closely with the client, vendors, and internal teams, you will ensure operational excellence, strong service delivery, and continuous improvement across the site.
Key Responsibilities
- Support and manage Facilities Management Coordinators, ensuring rotas and work schedules are completed effectively.
- Oversee vendor performance, ensuring services are delivered in line with contractual obligations, SLAs, and KPIs.
- Build strong relationships with suppliers, resolving issues and driving service improvements.
- Act as a key point of contact for colleagues across the site(s), providing a responsive and customer-focused service.
- Schedule and lead regular service review meetings with the client team, providing clear reporting and recommendations.
- Support business continuity planning and emergency escalation processes.
- Conduct office inspections and cleaning audits, ensuring workplace standards are consistently maintained.
- Monitor planned preventative maintenance (PPM) activities and ensure compliance with service schedules.
- Manage purchase orders, invoicing processes, stock control, and outsourced postal/courier services.
- Support the development, coaching, and training of Facilities Management Coordinators.
- Maintain positive relationships with landlords, vendors, and key stakeholders.
About You
We are looking for a proactive and committed facilities professional who thrives in a fast-paced environment.
Essential Skills & Experience
- Proven experience within Facilities Management or a related service environment.
- Experience managing multiple workplace or site services.
- Strong understanding of FM service delivery, SLAs, and KPIs.
- Experience working with suppliers, contractors, and service partners.
- Good knowledge of FM service contracts and vendor management.
- Proficiency in Microsoft Office applications.
- Excellent communication and stakeholder management skills.
- Strong organisational and administrative abilities with exceptional attention to detail.
- A collaborative, team-focused approach and a commitment to delivering excellent customer service.
- Ability to prioritise competing demands and perform effectively under pressure.
Why Join CBRE?
- Work for a global market-leading organisation.
- Develop your facilities management career within a world-class team.
- Gain exposure to high-profile clients and complex workplace environments.
- Join a collaborative culture focused on innovation, development, and service excellence.
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