Assistant Facilities Manager

Assistant Facilities Manager

Contract: Government
Location: London, SW1H 9NA
Hours of work: 40
Contract Type: Fixed Term Contract – 12 Months

Our client, a leading provider of facilities services in the UK, is seeking an Assistant Facilities Manager to support the delivery of integrated facilities services, ensuring hard and soft FM services are delivered efficiently and in line with agreed KPIs and SLAs.

This is an excellent opportunity for a proactive and customer-focused facilities professional to support operational performance, compliance activities, and continuous improvement initiatives across a busy facilities environment. The successful candidate will play a key role in helping to deliver safe, compliant, and cost-effective services while maintaining high standards of customer service.

Job Description

Working closely with clients, contractors, internal teams, and building users, you will help ensure services are delivered on time and within budget. The role requires strong organisational skills, attention to detail, and the ability to build effective working relationships with a variety of stakeholders.

We are looking for an individual who can support the day-to-day delivery of integrated facilities management services and contribute to the ongoing success of the operation through effective coordination, monitoring, and administration.

Key Responsibilities

• Support the day-to-day delivery of integrated facilities services across hard and soft FM operations.
• Ensure services are delivered efficiently and in line with agreed KPIs and SLAs.
• Build positive relationships with clients, contractors, internal teams, and building users.
• Provide excellent customer service and assist in resolving operational issues.
• Support compliance and Health & Safety activities, ensuring documentation is maintained accurately.
• Assist with audits, maintenance records, and statutory compliance requirements.
• Support operational and financial performance through reporting, administration, supplier coordination, and service monitoring.
• Identify opportunities to improve workplace services, processes, and customer satisfaction.

Professional and Personal Competencies / Qualifications

• Experience within Facilities Management, covering hard and/or soft services environments.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Knowledge of Health & Safety and compliance requirements, including FM legislation and best practice.
• Commercial awareness with experience supporting budgets, reporting, or contract administration.
• Strong problem-solving skills with the ability to implement practical solutions.
• Good IT skills, including Microsoft Office and FM or CAFM systems.
• A proactive, team-oriented, and customer-focused approach.