Assistant Investigator

Good Morning,

I am currently representing Southwark Council, who are offering an initial temporary contract for a period of 3-6  months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Assistant Investigator this role will be based at: – Hybrid Working SE1 2QH, 3 days office based

The right candidate will:

• To strive to achieve an excellent dispute resolution service.
• To develop a sense of pride and passion and a can-do attitude, to reduce the number of complex investigations being completed and focussing staff on providing services right first time.
• To assist in the investigation and response to complaints made at Stages two and three of the Councils Corporate Complaints procedure, and enquiries from the Local Government Ombudsman.
• Ensure that the investigation process continuously improves to reflect best practice.
• To make compensation awards early in the procedure thus minimising costs to the Council.
• To assist in the drafting of the Tribunal decisions and deal with any queries arising from the clients and panel members.  Ensure that all decisions comply with the requirements of the Tribunal Rules, procedures and legal framework.
• To participate in building effective ongoing relationships with all internal service managers across the Council that promote continued improvement, service development and supports the Councils efficiency agenda.  So that service providers across the Council learn from complaints and exploit all opportunities to use the information to enhance and improve service delivery and thereby improve customer satisfaction.
• To develop and maintain an appropriate profile and build effective working relationships with key stakeholders, the Ombudsman, Members, service providers, other local authorities, Government Departments and the wider community in order to facilitate the delivery of high-quality services that meet user needs

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,