Assistant Manager - Automotive Garage
Shorterm Group
Oxford
Salary £32,000 - £38,000
I am looking for a motivated Assistant Manager with a strong mechanical background to join our dynamic team at Didcot Auto Centre Oxford.
As an Assistant Manager, you'll play a key role in ensuring the success of our service, maintenance, and repair operations. While experience in the automotive or motor trade sector is beneficial, it's not essential. What we value most is your ability to lead a team effectively, champion exceptional customer service, and drive operational excellence.
Your Key Responsibilities of Assistant Manager
* Lead and manage the workshop team, ensuring that targets are met and quality is consistently maintained.
* Foster strong communication between departments, including our Bodyshop and Parts Sales, to ensure seamless workflow.
* Plan, report, and monitor work levels to optimise output and productivity in the workshop.
* Identify and implement opportunities to increase workflow efficiency and make the most of our team's skills and space.
* Promote professional upsell opportunities through customer service and technician reports.
* Oversee daily operations, including holding workflow meetings to ensure smooth processes.
* Represent our brand to customers, ensuring a positive experience at every touchpoint.
* Track and manage bookings, estimates, and customer interactions through our CRM system.
* Handle invoicing and ensure accurate job tracking, compiling regular KPI reports for management.
What We're Looking For:
* Strong organisational skills with the ability to prioritise tasks effectively.
* A proactive, can-do attitude, and the ability to take ownership of issues.
* Ability to handle multiple tasks in a fast-paced environment.
* A proven track record of achieving targets and goals.
* Excellent customer service skills with an eye for upsell opportunities.
* A keen attention to detail in all aspects of work.
* A full UK driving licence is essential.
** Must have the full rights to work in the UK **
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