Assistant Manager

Are you energetic, sales-driven, and ready to make an impact? Big Padlock Self Storage is on the lookout for a dynamic Assistant Manager to support our Wirral store. You’ll be pivotal in driving business growth and providing exceptional customer service. If you’re enthusiastic, target-oriented, and eager to learn, we want you on our team!

Salary

£25,775 per annum based on a 39-hour working week, plus uncapped earning potential with an OTE of £9,600 per annum on top of basic salary.

What We’re Looking For:

The perfect candidate will bring experience from the retail or customer service industry, or a background in sales. Confidence and a willingness to learn are key, as you’ll be involved in every aspect of the business. You’ll thrive in meeting sales targets and aim to exceed expectations, equipped with computer skills and a collaborative spirit.

Experience:

Experience managing customers and delivering exceptional service

Ability to use excel 

Ability to work in a demanding environment with minimal supervision

Self-driven, passionate, and committed to surpassing expectations

Excellent communication skills

Some experience in sales and customer service roles

Ability to meet and exceed sales and revenue targets

Willingness to work every other Saturday (with a day off during the week)

Sales and Customer Service:

Convert prospects into satisfied storage customers

Promote and sell add-on products, merchandise and insurance

Provide comprehensive assistance and advice to all customers in-person, over the phone, and via email

Ensure customer enquiries are logged and followed up promptly

Maintain security awareness among customers

Handle customer requests professionally with a focus on excellent service

Store Presentation:

Maintain high standards of cleanliness and presentation in all store areas

Present packaging materials attractively to boost sales and enhance the retail area

Ensure company equipment is well-maintained and report any issues promptly

Undertake minor repairs as needed and report maintenance requirements through appropriate channels

Present a smart and professional image at all times

Competencies:

Superior communication skills

Strong sales abilities

Target-driven with a relentless drive to succeed

Literate and articulate

Self-motivated with a passion for exceeding expectations

Ability to thrive in a fast-paced environment with minimal supervision

Strong decision-making, planning, and prioritization skills to achieve business results

General:

Accurate completion of company policies and procedures

Active participation in company meetings and policy development

Full implementation of Health and Safety standards within the store

Commitment to continuous performance improvement and learning

Timely and professional response to administrative and business requests