Assistant Manager – Luxury Retail in London, Greater London

Assistant Manager – Luxury Retail | £37,000 | London

Do you have experience leading teams in a premium retail environment?

Are you passionate about delivering exceptional customer experiences and helping a store team achieve outstanding results?

This is a full-time, permanent, in-person role working 40 hours per week across 5 days out of 7, including weekends and bank holidays.

The role

We are seeking an experienced Assistant Manager to join a successful retail business in London.

This is a fantastic opportunity for a commercially focused retail professional who enjoys working with customers, developing teams and supporting the day-to-day success of a busy store environment.

Key Responsibilities

You will:

• Support the Store Manager with the daily running of the store
• Lead, motivate and support a team to achieve sales targets and KPIs
• Deliver excellent customer service and build strong relationships with customers
• Coach team members to improve confidence, product knowledge and performance
• Support recruitment, onboarding and ongoing team development
• Assist with stock management, operational processes and compliance
• Maintain high standards across the store environment
• Handle customer enquiries and help resolve any issues professionally
• Support the delivery of a consistent and engaging in-store experience

About the opportunity

You will be joining an established retail organisation operating within a premium market, where customer experience, quality and service are at the heart of the business.

The person

We are looking for someone with:

• Previous experience in retail leadership, ideally within premium, luxury or high-value retail
• Experience managing or supervising a team
• A proven track record of achieving sales targets and commercial goals
• Strong customer service and relationship-building skills
• Confidence coaching, supporting and developing colleagues
• Excellent communication and organisational skills
• A professional approach with strong attention to detail
• The ability to remain calm and effective in a fast-paced environment
• A proactive, results-driven approach to retail management

Benefits

• 20 days’ annual leave plus bank holidays
• Private healthcare
• 24-hour Employee Assistance Programme
• Employee discounts
• Pension scheme
• Health and wellbeing support
• Employee referral programme
• Opportunities for career development and progression

What’s next

If you are an experienced retail leader looking for your next challenge within a premium customer-focused environment, we would love to hear from you.

Apply today to take the next step in your retail management career.