Assistant Manager - Motor trade

Due to taking over a thriving automotive service and mot centre we are looking for a Permanent Full-time Service advisor who will also be the Assistant manager in Basingstoke.

You will have industry knowledge and may be a current service advisor or parts advisor, someone with a great upsell capability. You will also be in charge of the centre in the Depot managers absence

Please only apply if you have Motor trade experience as this is 100% required for this role

This is a Monday - Friday role with working hours of 08.30am - 17.30pm with a 1-hour lunch break.

Salary is between £35000 and £38,000 experience dependent plus bonus and profit sharing.

About the Service advisor role - Assistant manager role

As a Service advisor, you’ll play a key role in ensuring the success of our service, maintenance, and repair operations. What we value most is your ability to lead a team effectively, champion exceptional customer service, and drive operational excellence.

Your Key Responsibilities as a Service advisor - assistant manager

• Along with the depot manager Lead and manage the workshop team, ensuring that targets are met and quality is consistently maintained.
• Foster strong communication between departments, including our Bodyshop and Parts Sales, to ensure seamless workflow.
• Plan work levels to optimise output and productivity in the workshop.
• Promote professional upsell opportunities through customer service and technician reports.
• Oversee daily operations, assisting in workflow meetings to ensure smooth processes.
• Represent our brand ensuring a positive experience at every touchpoint
• Track and manage bookings, estimates, and customer interactions
• Handle invoicing and ensure accurate job tracking

What We’re Looking For:

• Strong organisational skills with the ability to prioritise tasks effectively.
• A proactive, can-do attitude, and the ability to take ownership of issues.
• Ability to handle multiple tasks in a fast-paced environment.
• A proven track record of achieving targets and goals.
• Excellent customer service skills with an eye for upsell opportunities.
• A keen attention to detail in all aspects of work.
• A full UK driving licence is essential.