Assistant Service Manager

Full Time | Supported Living

Salary: £29,012 per annum (pro rata) + £1,200 Complexity Enhancement

At Avenues, we're more than a workplace – we're a community. A place where people feel valued, supported and inspired to achieve great things together.

We're looking for an experienced and motivated Assistant Service Manager to join our supported living service in Birchington. If you're currently an Assistant Manager, Deputy Manager, Team Leader or Supervisor within social care and are ready for your next challenge, we'd love to hear from you.

You'll be supporting three brothers with learning disabilities, autism and some behaviours of concern . The service can be challenging so we’re looking for someone who can remain calm, compassionate and confident in those moments. Your ability to respond with patience, consistency and a positive, person‑centered approach will make a real difference to the lives of the people we support and to the team around you.

Flexibility is important too, as the role includes taking part in a management cover of Rota that may involve both day and night shifts. 

Working alongside the Service Manager, you'll play a key role in the day-to-day running of the service, ensuring the people we support receive the highest quality care while developing and motivating a positive, high-performing team.

You'll be a visible leader who enjoys working alongside your team, promoting best practice and creating a culture where everyone feels supported to succeed.

• Supporting the operational management of the service.
• Leading, coaching and developing the staff team.
• Delivering high-quality, person-centred support.
• Promoting independence while balancing positive risk-taking with safeguarding responsibilities.
• Supporting recruitment, induction, supervision and performance management.
• Managing budgets and financial processes alongside the Service Manager.
• Ensuring compliance with legislation, CQC standards, policies and best practice.
• Encouraging continuous improvement across the service.
• Participating in the on-call rota.

Flexibility is essential as this role includes:

• Early shifts: 7:00am – 3:00pm
• Late shifts: 3:00pm – 10:00pm
• A management cover rota, including occasional waking night shifts where required.
• Weekend working as part of your Practice Lead responsibilities.
• Participation in the on-call rota.

You'll be someone who leads by example and brings energy, resilience and compassion to everything you do.

You'll have:

• Experience in a supervisory or management role within social care.
• A strong background supporting people with learning disabilities and complex needs.
• Knowledge of current legislation, safeguarding and regulatory standards.
• Experience managing budgets and financial information.
• Excellent communication and leadership skills.
• The ability to motivate, coach and develop others.
• A positive, proactive and solution-focused approach.

A full UK driving licence is desirable, although not essential, as it enables travel to the service and use of service vehicles.

We believe great people deserve great support, so we offer:

• £29,012 per annum (pro rata)
• £1,200 annual Complexity Enhancement
• High-quality training and career development opportunities
• Paid enhanced DBS
• Flexible working
• Blue Light Card and Benefits website discounts
• Paid annual leave (pro rata)
• Contributory pension scheme with life assurance
• Free, confidential 24/7 health, wellbeing and counselling support
• Recommend a Friend scheme – earn up to £500

If you're passionate about developing people, delivering exceptional support and making a genuine difference every day, we'd love to hear from you.

Apply today and become part of a team where your leadership truly changes lives.

As part of our commitment to the Disability Confident Scheme, candidates who declare a disability and meet the essential criteria for the role will be offered the opportunity to demonstrate their abilities at interview.

Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.