Assistant Service Manager in Norwich
Posted by Eleven Eleven Recruitment Ltd
£27,969 a year
Norwich · Permanent
Location: Norwich, Norfolk
Hours: Full-time, 39 hours per week. Flexibility is required, including evening and weekend work. The role includes two days of administration, direct support and on-call responsibilities.
Salary: £27,969 per annum
Closing Date: 16th November 2026
Make a Real Difference Every Day
Eleven 11 Recruitment is recruiting on behalf of our client for an experienced and motivated Assistant Service Manager to join a growing team at a newly established service in Norwich.
This is an excellent opportunity for someone with experience in social care who is looking to take the next step in their career, develop their leadership skills and make a positive difference to the lives of the people they support.
The service is based in the Sprowston area of Norwich and is accessible by public transport.
About the Role
You'll be supporting the Service Manager in the day-to-day running and development of a service supporting 18 adults, each living in their own flat or bungalow with specialist adaptations.
The people supported have a range of complex physical health needs and learning disabilities, with individualised support packages designed around their assessed needs, preferences and aspirations.
You'll play an important role in leading and developing the staff team, ensuring high-quality, person-centred support and helping individuals live as independently and fulfillingly as possible.
Working alongside the Service Manager and two other Assistant Service Managers, you'll help shape and develop this growing service.
What You'll Be Doing
No two days are the same, but you'll be:
• Supporting the Service Manager to lead and develop high-quality, person-centred support services.
• Promoting independence, choice, dignity and inclusion in everything you do.
• Leading, motivating and supporting the staff team to deliver consistently high standards of care.
• Creating and managing staff rotas to ensure the service is appropriately staffed.
• Supporting recruitment, induction, development and line management of employees.
• Ensuring the health, safety and wellbeing of the people using the service.
• Promoting community involvement and helping individuals maintain meaningful relationships.
• Monitoring budgets, financial information and the overall financial performance of the service.
• Building effective relationships with families, professionals and external organisations.
• Supporting the implementation of business plans and service objectives.
• Promoting a culture of continuous improvement, equality, diversity and inclusion.
• Taking responsibility for the service in the Service Manager's absence.
What We're Looking For
We're looking for someone who is:
• Experienced in working within social care, supporting people with disabilities, complex needs or long-term health conditions.
• An effective leader with the ability to motivate, develop and manage a team.
• Confident managing staff rotas, budgets and financial information.
• Knowledgeable about social care legislation, regulatory requirements and sector standards.
• Able to build and maintain positive relationships with staff, families and external professionals.
• Commercially and financially aware, with good business understanding.
• Organised, proactive and able to use initiative and common sense when making decisions.
• Passionate about continuous improvement and delivering outstanding support.
• Committed to promoting fairness, respect, equality, diversity and inclusion.
Qualifications and Experience:
• A Level 3 Diploma in Health and Social Care or equivalent experience.
• Experience of working with people disadvantaged through illness or disability.
• Experience of managing budgets and financial information.
• Knowledge of relevant social care legislation and regulatory requirements.
• Previous leadership or management experience is essential to the responsibilities of this position.
What Our Client Offers
• High-quality training and ongoing professional development.
• Paid Enhanced DBS check.
• Flexible working opportunities.
• Paid annual leave (pro rata).
• Contributory pension scheme with life assurance.
• Blue Light Card and additional employee shopping discounts.
• Recommend a Friend bonus of up to £500.
• Free, confidential 24/7 health and wellbeing support, including counselling services.
• Excellent opportunities for career development and progression.
Equality, Diversity & Inclusion
Our client is committed to creating an inclusive workplace and welcomes applications from people of all backgrounds.
As part of their commitment to the Disability Confident Scheme, applicants who declare a disability and meet the essential criteria will be given an opportunity to demonstrate their abilities at interview.
Please note that our client reserves the right to close this vacancy early if a suitable candidate is found or if they receive a high volume of applications.
Ready to Apply?
If you're an experienced care professional looking for your next leadership opportunity and want to make a genuine difference every day, we'd love to hear from you.
Closing Date: 16th November 2026
To apply, please call Eleven 11 Recruitment on (phone number removed) or email your CV to (url removed).
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