Assistant Service Manager

Perfect Placement

Our client, a well-established multi-franchise approved car dealership in Cardiff, is seeking an experienced Assistant Service Manager to join their team due to ongoing business expansion. This is a prestigious opportunity for a professional individual looking to develop their career within a reputable motor trade organisation. The successful Assistant Service Manager will play a vital role in maintaining high standards of customer service and operational efficiency.

Benefits for the successful Assistant Service Manager will include:
  • Basic salary up to £35,000 per annum, dependent on experience and current earnings
  • On-target earnings of approximately £40,000 per year, subject to achieving customer service scores and labour sales targets
  • 22 days annual leave plus bank holidays, increasing to 25 days with length of service
  • Workplace pension scheme
  • Staff purchase discounts on cars, parts, servicing, and labour
  • Manufacturer-accredited training programmes
  • Expenses paid for bi-annual staff events such as summer and Christmas parties
  • Achievement events and team meals
  • Long-term career development within a reputable dealer group with over 60 years of industry experience
Duties as an Assistant Service Manager:
  • Assist in managing a busy service department, reporting directly to the Service Manager
  • Oversee and motivate a large service team to deliver excellent customer service
  • Ensure the efficient operation of the service reception, including customer bookings and needs
  • Maximise workshop utilisation and labour sales, contributing to departmental performance
  • Support and organise departmental processes and administration
  • Work on the front desk as needed, handling customer enquiries and bookings
  • Maintain high standards of customer satisfaction and operational efficiency
  • Collaborate with the team to meet volume throughput targets, which typically include 80 vehicles daily and approximately 7 recoveries per day
  • Assist with staff training and ongoing professional development
Requirements for the Assistant Service Manager will include:
  • Proven experience as a Senior Service Advisor, Assistant Service Manager, or similar role within a dealership environment
  • Familiarity with high-volume service operations, ideally within a dealership setting
  • Strong organisational and communication skills
  • Ability to work efficiently under pressure in a busy environment
  • Full UK driving licence, preferably with minimal points
  • Living within a commutable distance to Cardiff or nearby area
  • Demonstrated leadership and team management skills
  • A professional attitude and a commitment to delivering excellent customer service
This is a well-supported role within a respected organisation, offering excellent scope for progression and development. If you are an experienced assistant service professional seeking a new challenge within a thriving dealership, this opportunity is highly recommended.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.
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