Assistant Services Director

Assistant Services Director

We are seeking an experienced senior services leader to oversee high-quality homelessness and housing services across London and the South East.

Position: Assistant Services Director
Salary: £49,237 per annum
Location: London and South East
Hours: Full-time, 37.5 hours per week
Contract: 12-month fixed-term contract
Closing date: 21 September 2026

About the role

We are looking for an experienced Assistant Services Director to provide senior operational leadership across a portfolio of homelessness and housing support services.

You will lead and develop Service and Pathway Managers, ensuring services are safe, effective, compliant and delivering excellent outcomes for young people and adults experiencing or at risk of homelessness.

Key responsibilities include:

• Leading high-performing services and management teams across London and the South East
• Ensuring excellent safeguarding practice and regulatory compliance
• Monitoring service quality, contracts, KPIs and performance
• Overseeing housing management, voids, arrears and rental income
• Ensuring accommodation meets health and safety requirements
• Managing relationships with commissioners, local authorities, landlords and other key stakeholders
• Supporting budget setting, monitoring and remedial action
• Leading mobilisation plans for new and changing services
• Coaching and developing managers and supporting workforce development
• Championing client involvement and co-production
• Deputising for the Area Director when required

About you

You will be an experienced operational leader with a strong track record of managing services, managers and performance.

You will have experience of contract management and compliance monitoring, alongside a good working knowledge of housing and homelessness issues. Experience of working with vulnerable people is essential.

You will be confident setting clear standards, developing high-performing teams and leading through change. You will also bring excellent communication, influencing and problem-solving skills, with the ability to build strong relationships with commissioners, partners and colleagues.

You will be self-motivated, resilient and comfortable balancing strategic priorities with the day-to-day demands of delivering high-quality services.

About the organisation

You will be joining an established national charity providing accommodation, prevention and support services to thousands of marginalised people.

The organisation is committed to delivering high-quality, inclusive and person-centred services that empower people experiencing homelessness to build greater independence.

Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.

Other roles you may have experience of could include: Assistant Director of Services, Head of Services, Regional Head of Services, Regional Operations Manager, Head of Operations, Housing Services Manager, Homelessness Services Manager, Service Delivery Manager or Assistant Area Director.

Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.