Assistant Store Manager

Assistant Manager | Kings Heath
Salary: £32,548 + Bonus

Are you a hands-on, customer-focused Assistant Manager who enjoys variety, responsibility and being part of a growing business?

We're looking for an Assistant Manager to join a successful and expanding company in Kings Heath. You'll support the Store Manager with the day-to-day running of the site, helping to deliver excellent customer service, strong operational standards and commercial performance.

This is a fantastic opportunity to join a growing, entrepreneurial business where you'll be part of a close-knit team, enjoy genuine responsibility and benefit from a strong work-life balance.

Work-life balance

You'll work shifts between 8:30am and 6:00pm Monday to Friday, with reduced weekend hours of 9:00am to 5:00pm on Saturdays and 10:00am to 4:00pm on Sundays.

Weekends are shared on a rota basis, typically with one full weekend off every two to three weeks.
Days off in lieu are always provided when working weekends.

The role

• Support the Store Manager with daily operations, ensuring the site runs smoothly and efficiently.
• Deliver excellent customer service and ensure a positive customer experience at every stage.
• Lead by example, supporting and motivating the team to achieve high standards.
• Handle customer enquiries, bookings and payments, ensuring accurate administration.
• Support sales activity and help drive store performance.
• Review reports and identify opportunities to improve sales, service and efficiency.
• Ensure compliance with company policies, health and safety procedures and site standards.
• Take ownership in the Store Manager's absence and support wider business growth.

What you'll bring

• Experience as an Assistant Manager, Supervisor, Team Leader or similar in a customer-facing environment.
• A strong service mindset with the ability to build rapport with customers.
• Proven sales ability, with confidence in converting enquiries and delivering results.
• A hands-on, people-first approach.
• Strong organisational skills and attention to detail.
• Commercial awareness and the ability to support store performance.
• A proactive, positive attitude and the confidence to take responsibility.

Reference: BBBH36545