ATERSALES SERVICE ADVISOR

Aftersales Service Advisor – Automotive

Location:           Hereford, Herefordshire

Hours:                Monday to Friday, 8:30am – 5:30pm (+1 in 4 Saturdays)

Salary:                £28,000 per annum + Monthly Bonus

Contract:          Full-Time, Permanent

About the Opportunity

We are pleased to be partnering with a highly respected, well-established national motor group who are seeking a customer-focused Aftersales Service Advisor to join their busy team at their dealership in Hereford.

In this vital front-of-house role, you will act as the key link between the customers and the workshop technicians. You will be responsible for ensuring a seamless, professional, and welcoming experience for every customer bringing their vehicle in for servicing, MOTs, or repairs.

This is a fantastic opportunity to join a stable, progressive business that prioritises staff development, offering structured manufacturer training and genuine opportunities for long-term career progression.

Key Responsibilities

• Customer Welcomes: Greeting customers warmly upon arrival and managing the booking-in process for vehicle servicing, maintenance, and MOTs.
• Consultative Liaison: Listening to customer requirements, accurately recording vehicle symptoms, and liaising directly with the workshop technicians regarding progress.
• Updates & Communication: Keeping customers fully informed throughout the day regarding their vehicle status and any required work.
• Estimating & Authorisation: Preparing clear, accurate repair estimates and obtaining customer authorisation for any additional work required.
• Administration & Payments: Managing workshop bookings efficiently, processing invoices, and handling customer payments securely.
• Process Compliance: Ensuring all manufacturer guidelines and internal company standards are strictly adhered to.
• Relationship Building: Establishing trust and long-lasting relationships with customers through exceptional, attentive service.

What We Are Looking For

• Industry Experience: Previous experience as a Service Advisor, or within a customer-facing automotive or aftersales environment, is highly preferred.
• Communication Skills: Outstanding interpersonal and communication skills, with a professional, confident, and positive attitude.
• Organisational Ability: Strong organisational and multitasking skills, with the ability to remain calm and efficient under pressure in a fast-paced environment.
• IT & Admin Literacy: Good computer literacy and general administration skills to handle bookings and database systems.
• Licence Requirement: A full UK driving licence is essential for this position.

What the Business Offers

Our client provides a highly supportive, modern, and structured working environment designed to reward dedication and drive:

• Financial Rewards: A competitive basic salary of £28,000, complemented by an achievable monthly performance bonus and upselling bonus schemes.
• Professional Development: Ongoing manufacturer-approved and in-house training programs to enhance your skills.
• Career Progression: Clear pathways for internal promotion and development within a leading national automotive group.
• Staff Discounts: Highly attractive employee discounts on vehicle servicing, parts, and purchases.
• Benefits: Company pension scheme, competitive annual leave entitlement, and a friendly, collaborative workplace culture.

How to Apply

If you are a customer-oriented professional looking to progress your career within a modern and supportive automotive business, please submit your CV for consideration.