Audio-Visual & IT Support Specialist

Location: West London (On-site, 5 days/week)
Contract: 12-Month FTC
Day rate: £188 - £225/day

We are working with one of our clients to look for an AV & IT Support Specialist to manage day-to-day multimedia infrastructure and end-user computing across their primary West London hub and regional branches. In this dual-function position, you will maintain seamless meeting room technology, support live corporate events, and deliver top-tier technical helpdesk assistance to internal staff.

• AV Systems & Event Execution: Oversee, audit, and troubleshoot video conferencing units, sound mixing consoles, wireless mic systems, and digital signage across all corporate spaces. Operate AV controls during live hybrid broadcasts and staff town halls.
• Desktop & Workplace Support: Act as an escalation point for Windows 11 and macOS hardware/software tickets, peripheral setups, and mobile device configurations.
• Asset & Vendor Oversight: Maintain precise hardware inventory, manage equipment dispatch/recycling processes, and collaborate with hardware suppliers for repairs and quotes.
• Infrastructure Maintenance: Keep IT staging environments neat, enforce security patch standards, and update technical user documentation.

• Experience: Minimum 2+ years in a dedicated IT/AV technical support environment.
• AV Proficiency: Practical knowledge of modern conference room setups (e.g., integrated bar cameras, soundboard mixing, PA gear, and media switchers).
• OS & Network Fundamentals: Proven expertise configuring Windows 11 & macOS, handling MDM/Active Directory administration, and troubleshooting core TCP/IP network issues.
• Soft Skills: Excellent interpersonal communication with a strong customer-first mindset and solid organizational skills.
• Education & Travel: Degree education preferred (or equivalent AV/IT technical certifications). A valid driver's license or personal vehicle ownership is advantageous for occasional site visits.

This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo . pandey @ randstad. Co .uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.