Australia & New Zealand - Travel Specialist in East Grinstead

Australia & New Zealand Travel Specialist

We are looking for a passionate and commercially minded Australia & New Zealand Travel Specialist to join a luxury travel business specialising in tailor-made holidays to Australia & New Zealand. This is an excellent opportunity for an experienced travel sales professional with exceptional Australasia destination knowledge who is looking to take the next step in their career, combining hands-on travel sales with the opportunity to support and influence a specialist team, shape future product development and help drive the growth of one of the company's key destination regions. This position is fully home based in the UK or Ireland with excellent OTE of £42k+ and regular travel opportunities of up to 4 weeks per year to explore the destinations.

Australia & New Zealand Travel Specialist - Role & Responsibilities:

• Drive individual and team sales performance, actively selling tailor made holidays to Australia & New Zealand, while delivering exceptional customer service and commercial results.
• Manage customers from initial enquiry through to their return, maximising conversion through expert destination knowledge, relationship building and attention to detail.
• Support enquiry management, booking quality, lead follow up and pipeline activity, assisting with complex bookings and helping to maximise conversion opportunities across the team.
• Provide guidance, coaching and day to day support to colleagues, sharing best practice and helping to drive performance and development across the team.
• Assist with workload management, rota planning and enquiry allocation to ensure a seamless customer experience and efficient team operation.
• Maintain exceptional standards across quotations, itineraries and customer interactions, supporting with escalated enquiries and complex customer situations where required.
• Provide insight into customer trends, booking behaviour and competitor activity, working closely with suppliers and internal stakeholders to drive destination growth and commercial performance.
• Support destination growth through product development, identifying new itineraries, experiences and upselling opportunities, while increasing destination visibility through website content, social media activity, trade events and educational visits.

Australia & New Zealand Travel Specialist - Skills & Experience Required:

• Significant tailor-made travel sales experience with strong knowledge of Australia & New Zealand.
• Experience mentoring, coaching or supporting colleagues would be advantageous, although candidates looking to take their first step into a more senior role are also encouraged to apply.
• Proven track record of achieving and exceeding sales targets, with strong commercial awareness and an understanding of customer buying behaviour.
• Passion for creating exceptional tailor-made travel experiences, combined with excellent communication and relationship-building skills.
• Ability to inspire confidence, share knowledge and contribute positively within a collaborative team environment.
• Hands-on, proactive and results-focused approach, with the flexibility to adapt to changing business needs.
• Willingness to travel overseas for up to four weeks per year to further develop destination knowledge and supplier relationships.

Australia & New Zealand Travel Specialist - Additional Information:

• Competitive salary plus performance related bonus structure – OTE of £42k +
• Fully home based in the UK or Ireland
• Incentive scheme linked to individual, team and destination performance.
• Regular educational visits and overseas travel opportunities.
• Weekend working on a rota
• Ideal for experienced Australia & New Zealand Travel Specialists, Luxury Travel Consultants, Long Haul Travel Specialist, Senior Travel Consultants or Tailor-made Travel Consultants looking to progress their career.

Please apply online for the position of Australia & New Zealand Travel Specialist online or email your CV to (url removed).